16 – Justin Sidelle: The Lifestyle Of Running A Martial Arts Business In The Tropics

Sun, surf and martial arts? Brazilian Jiu Jitsu black belt Justin Sidelle shares the laid back lifestyle running their martial arts business.

martial arts business

IN THIS EPISODE YOU WILL LEARN:

  • Justin’s martial arts journey that inspired him to travel the world
  • How a healthy environment motivates martial arts training and how it affects your performance
  • The importance of “word of mouth” and social media in boosting your martial arts school’s exposure
  • Having a martial arts holiday in Bali, Indonesia vs Thailand
  • Giving back to the community and making a difference
  • And more

*Need help growing your martial arts school? Learn More Here.


TRANSCRIPTION

And on top of that, being in such an environment that's that healthy and that welcoming, your training goes through the roof. You perform better, you learn better, you learn faster.

Hi, this is George Fourie from martialartsmedia.com and welcome to the Martial Arts Media business podcast, episode number 16. Today, I cross international waters – again. Well, it's not really international for us so much, because it's just Bali, and Bali and Perth, that's about a three and half hour flight, but I'm speaking to Justin Sidelle. And Justin Sidelle is the head coach at Bali MMA, the head jiu-jitsu coach at Bali MMA. Now, if you recall episode 13, I had Jess Fraser on, from the Australian Girls in GI and she mentioned that Bali MMA is her home gym, although she jet-sets and travels around the world. So I wanted to get in touch with Justin and just have a chat with him about his lifestyle: living in Bali, being able to train jiu-jitsu, which he loves and living in the tropics and just living an awesome lifestyle and living a very laid back life and doing a lot of good things within the Bali community.

But first, just a quick update, more a notification, if you're not aware of it, depending of course on where you listen to this podcast, if you listen to it on your iPhone or through your Android type device like a Samsung or so forth, or on the website. If you listen to it on the website, you might have noticed it, but we give away a martial art business plan for online media for martial arts business owners and it's basically a plan for the online media side of things.

It's looking at the different components of digital marketing for your martial arts school, so what you need to basically cover all the elements. There's a lot of information out there, you've got to do this on Facebook, and you've got to do this on Google and you've got to have SEO, but this is kind of giving you a holistic view of all the components that you need to have a prosperous martial arts school, but not only that, to make sure that you're not single point sensitive.

Let's say Facebook fell off the map today: can your business still sustain and can you still market? Do you still have ways and means to actually get in touch with your people? So it's just looking at things from a holistic point of view and all the elements that you need to cover. It's on the website, you can download it on martialartsmedia.com, or if you go directly to the link, it's martialartsmedia.com/plan. Download it, check it out. That will put you on our email database and we'll also send out weekly updates from when we release this podcast and such.

That's just it from me. I want to get into the podcast now. I've got to tell you as well, this was always going to be a problem: talking to someone in Bali, I knew the internet wasn't going to be the best, we ended up talking on the phone and there was a bit of a delay, which kind of overlapped a few times. All in all, the interview is awesome, you're going to get a lot of value from this and it might even spark you, light a fire under you to go take a nice tropical holiday with some awesome martial arts training. So, without further ado, please welcome to the show – Justin Sidelle.

GEORGE: Alright, good day everyone. Today I have with me a guest from Indonesia, from Bali to be exact. Well, I guess rather saying, based in Indonesia, but actually an American gentleman. His name is Justin Sidelle and how I was introduced to Justin was through Jess Fraser from Australian girls in GI, who I had on the podcast episode 13 and she mentioned that Justin is her head coach and her home training grounds, if you want to call it that way is the Bali MMA. Welcome to the call Justin.

JUSTIN: Thanks George, thanks for having me.

GEORGE: Alright, awesome. So I guess we should start right at the beginning and we're going to ask of course how an American ended up in Bali, but  – who is Justin Sidelle?

JUSTIN: That's a good question, man. Who you are as a person never stops changing, right? So it's hard to answer that question I think for a lot of people. I was somebody who was out traveling. I was traveling through Asia and I got a good job opportunity thrown my way and I was first in Thailand, so I worked in Thailand for a while and then I met the Leone brothers and Donny and they wanted to come out to Bali and open a gym out here, so I kind of followed them out here and we opened Bali MMA.

GEORGE: Alright, cool. How long ago was that, how long did you start traveling that you went over to Thailand?

JUSTIN: I've been out of the States now for three years. So a year in Thailand and now two years in Bali.

GEORGE: What was the big motivation for going? I know there's a lot of motivation to set up in Bali, but what was the idea behind setting up Bali MMA?

JUSTIN: I think it was a passion for, I still look at the guys I came here with, I still look at Andrew and Anthony and Donny and a big passion for them was surfing. They all wanted to come out here and surf and that was something I was interested in getting involved with. Definitely, the Asian lifestyle, living in the tropics, is something that I think attracted all of us for wanting to come here.

15049824_10209156096792461_674409732_nJust that training lifestyle and the destination, that's just kind of so inspiring and makes you want more for yourself and more on where you're at in the world. It was just the perfect place to open a gym really, and there was nothing really out here like this already. We were the first really professional gym that set up. So it's kind of cool, we're working our way up towards being a world class destination gym and I think we've done that. Then you continue pushing forward to really keep up with our competition.

GEORGE: With not having the competition and you were the first there, what was your primary goal? Were you thinking, OK, we're going to set something up for Indonesians as such or Bali, being such a hot travel destination, was it more a goal of being a place where people can train on a holiday, or were you going for that expat market for people that are living in Bali and trying to accommodate for them?

JUSTIN: That's a good question. I think initially our goal was to be a destination gym. Because before we were in Phuket and Phuket was a much more transient place, we had a lot more tourists coming in and out. That much said, we don't have that here in Bali, we just find that there are more expats and locals here that are interested in training, which we didn't have as much in Thailand.

So I think what we figured out quickly was that we were going to be able to cater to both. So I have my core group of guys that are either part of our professional fight team or live here in Bali that train with me daily and then I also have handfuls of tourists coming through every week, if it's even just for a drop in class or just two months of a hard training camp, or maybe just 6 months to a year, just to give their life a new start. I get all of that, it's a great environment.

GEORGE: So the majority of people who train there, what styles are you coaching and is it mostly adults or do you have kids programs as well?

JUSTIN: Oh yeah, adults and kids both. We're really multifaceted, we have a professional MMA team that I coach for their jiu-jitsu, so my approach to them has to be a little different, right? My concern with them is not only them  having a pristine jiu-jitsu technique, but also that they're safe in a fight, so for them, I kind of structure their jiu-jitsu a little differently, so I know they're going to go in there, they're going to be safe in a fight, they can handle themselves well and they're looking to finish.

So I have  a different mindset for my pros than I do for my hobbyists. My hobbyists, depending on whether they're competing in jiu-jitsu, I need to give them tools so they're going to work in that style and that environment. My hobbyists, I tend to steer towards more self-defense. Again, kind of like that mixture between MMA and sports jiu-jitsu that has to be taught to them. So I really try to cater it to my students and who's there. Kid's programs, we have a couple.

We have our main kid's program here that's taught by Andrew Leone – fantastic kid's coach, he's really hands on, he's funny. He knows how to get the kids rolled up and having a good time, he does a great job with our kid's program here. I helped him, I established that with him, we built that together, it's a ton of fun. And then we do a program called Jalang, with a green school. Jalang it means “to wonder” in Indonesian. They come out once a semester for six weeks and we teach them jiu-jitsu and boxing and wrestling as well. We do it separately, so it's not straight MMA, but we teach all the components to them.

GEORGE: What a variation there! How do you cater for international clients, and people coming through on holiday? How do you get the word out and how do you get the marketing out in a place like Bali?

JUSTIN: A little bit of it is word of mouth, a lot of it is through social media. There tends to be, what we're finding is that there's a community of people that want to go on holiday and do something healthy for themselves. They just don't want to go partying the whole time, so a lot of people are choosing to do things, like go to an MMA camp, in a destination like Bali, so they can go and get the holiday they want, but train on the side, eat healthy, live a clean lifestyle while they're here and then go back to the real world.

So a lot of it is just networking, people who come through, they go home, they tell people from their gym, and then next time, they come and bring friends – it’s just people who like to travel already. And then a lot of it is people that have come back, that have trained with us before, so maybe they pass through. When we were training together in Thailand and in Bali, so now they're coming over here to check out what we're doing over here. And then, we just establish those relationships and people keep coming back.

GEORGE: I can see you have quite a few, I know Tiffany Van Soest, that's also the home training facility for her.

JUSTIN: She's my neighbor, she's right next door.

GEORGE: Oh, cool. So does that help a lot with marketing, having someone like that on board, and big names, how does that influence it?

15045612_10209156137353475_1634376610_nJUSTIN: Oh, absolutely! She's such a big influence on the team here, the energy she brings into the room. It says a lot about her skill set, she can walk into a room full of MMA fighters and they all just shut up and listen to whatever she has to say, so it’s a technical striker. All that input is really great and having high-level competitors like that in the gym pushes everyone else to raise the bar on themselves and train harder. Having world class athletes that we do, that come in regularly makes a big difference in the energy of the gym.

GEORGE: Going back, I want to know a bit more about you. Alright, you come from America, you started traveling and so forth – let's just actually take a step back from all this and let's start with your career, where did you start in martial arts?

15050023_10209156119793036_29076811_nJUSTIN: I started doing traditional martial arts as a kid and then when I got a little bit older, I got involved with Brazilian jiu-jitsu. So I in 2005 I started jiu-jitsu and I fell in love with it right away, I knew that's what I wanted to practice and that's what I wanted to do. So I just kept cutting the fat around things in my life that wouldn't let me train and it was actually after I did, in 2010, I was still training probably three or four days a week in jiu-jitsu and competing actively, I competed in IBJJF, really great jiu-jitsu tournaments. Jiu-jitsu just becomes such a Mecca in California, you could go to California and train, it’s just always tough competition, great guys to train with.

So anyway, in 2010, I went to Thailand for the first time and got the taste of training full time, I went to Tiger Muay Thai, and did like three weeks there and it blew my mind. On my way back, I ended up getting a job offer from the gym I was training at the time, with Dave Camarillo, so I ended up at that point in my life, switching from, I was working in restaurants and bars and grocery stores and stuff like that, to training jiu-jitsu full time. And so I trained and taught with Dave for the next four years, I've probably been a brown belt for maybe like a year and then I left to do some traveling in Thailand and south east Asia and I ended up doing work with Olavo Abreu. And so I took that and stayed there and got my black belt from Olavo Abreu and then came to Bali.

GEORGE: That's got to be the ultimate lifestyle for you, living in Bali, being able to train every day, quite a laid back lifestyle?

15044892_10209156097392476_288918132_oJUSTIN: Oh, for sure! It's great man, I wake up every day, go get breakfast on a beach, drive my motorbike around through rice paddies, all that good stuff, and you go to the gym and you train – I love my team, I love everyone there, the atmosphere of the gym  is so great. I thought about this a while ago: when you show up to work at least 30 minutes early every day, for no reason other than to be there, you like your job. You know what I mean? When you're getting out of bed early just to go to work, you really like your job. I'm just so happy to be at the gym and training with my team, it’s been great man, it’s a great lifestyle.

GEORGE: How big is the gym? How many students do you have coming in and out? Regulars, versus the people that just come by for holiday training and camps and so forth?

JUSTIN: It's hard to say, cause it’s kind of seasonal, but it’s unpredictable. When we have people coming in slow all day. So I'd say when it’s slow, I can just – jiu-jitsu is what I've got the best idea of, right? So when it’s slow, I have ten people in my class, when it’s busy I have close to thirty. So it kind of depends on the time of the year and how many people are coming in. I can get a really even mix and now, since I've been down here for a while, I have people who come and train with me for longer.

I'll use Jess as an example, she loves training with us, so she'll come up for months. And then I have Jess with me for four months, and that's great. And then, she feels like a local, she feels like family to me, she's been here so many times for long stints. But then, there's the tourists coming in and out and then the people living here. Whenever someone leaves, someone else comes in, you know what I mean? The door is never wholly shut, we've always got people in the gym.

GEORGE: So let's say, a place like Australia, if I look at Perth: Perth is probably, I wouldn't say it takes the majority of Bali, because Bali is a big place, but I know that it's the number one vacation destination, just because, I mean, it's a three and a half hour flight, it's cheap for us.

JUSTIN: Oh, it's so close to you guys.

GEORGE: Yeah, driving down south or getting on the plane to Bali is kind of the same thing for us, except Bali is a whole different country, so it’s very popular for multiple reasons. But also, there's so many people that come from here and then they go to Thailand, they go do things like Tiger Muay Thai and Sinbi and go train in those destinations. What would you say to people to consider Bali MMA as an option beyond the other alternatives, like there is in Thailand and so forth?

JUSTIN: Again, it’s something that you should just experience. I've been fortunate enough, I've trained at Tiger Muay Thai with a top team and I've trained at some of the smaller gyms in Phuket and then I've been here. it’s just such a different experience, it’s a different vibe. There's a lot of similarities too, they're all great gyms to train at, you've just got to shop around and see these other destinations. I think training at these gyms is a bonus to the place you're in too. I always wanted to go to Thailand, training at first was almost as a bonus, it was something to sweeten the deal.

15050297_10209156096952465_1302411700_nThe vibe in Bali is just so different, it's something you really have got to come in and experience and see just how warm and welcoming everyone is. One of the things people talk about are the dogs, we have all these gym dogs at the front of the gym and they're super friendly and nice. You walk up in this cafe area and you're greeted by these super friendly dogs. The people at the cafe are super friendly. They're all international so they're really welcoming and excited to meet new people. Then you go inside and everyone's very welcoming again – everyone's ready to lend a hand, answering the questions you have, super supportive people that just make you want to stay.

And I think that's the thing most of why people come, they get that overwhelming sensation of feeling so welcome that they should stay here and they feel at home. And they are the people that want to come back and keep training with us. I think that's something that's definitely worth experiencing, it's the camaraderie that we all carry here, it's very strong and we make people feel very welcome when they come here to train. And on top of that, being in such an environment that's that healthy and that welcoming, your training goes through the roof. You perform better, you learn better, you learn faster. So the level in the room is very high.  And because everyone's taking care of themselves and working so hard, people get a lot better here really quickly. Again, you've got to come try it.

GEORGE: From what you're saying, because I've been to Bali multiple times, That whole relaXed and laid back culture, it sounds like you've really embraced that and I can actually visualize how you would experience that within your gym and just have a really awesome holiday, but get all this great knowledge and value from all the expert coaches and trainers out here.

JUSTIN: Right. And it's a really good place for people to go who are traveling alone too. When I first started traveling in Asia, I didn't have many connections, but the connections I had were through martial arts. So the great way to go out and meet some people who are doing the same thing you are, if you're traveling and you train, definitely go stop by a gym, it's a  really good way of meeting some local people and it will give you a better experience of the place you're seeing and visiting. It's something I took on very early on in my traveling and it's something I do even when I'm still traveling, I always bring my GI with me, I'm always ready to go train at a gym. It's just a  great way to meet people.

GEORGE: Ok. You mentioned earlier, briefly, that you also have fight shows and tournaments and things within Bali. Can you elaborate a bit more on that?

JUSTIN: We have something called Canggu fight night. We just had one for Halloween that was really successful, we do kickboxing smokers, people then come out and watch, the boxing and kickboxing. We just put on a  really good show, a good time for them. If you follow us on Facebook, you can see there're some videos that we recently put up. And again, it's  that vibe that makes it so different. I've been to a lot of Muay Thai fights and MMA shows and stuff like that.  

The vibe really affects how good of a time the people watching are having. And everyone here is just so easygoing and laid back, it makes the fight truly fun and people are just genuinely having a good time and I think when the fighters are having a good time, so are the fans watching. It gets everyone to kind of open up, put on a good show and fight hard. Our next one's going to be, I think the second week of December, so if you guys are thinking about coming to Bali, definitely try to be here for Canggu fight night.

GEORGE: OK. And where about in Bali do you host that?

JUSTIN: We're based in Canggu.

GEORGE: OK, that's where all the awesome surf spots are. 

JUSTIN: Right, yeah. We've got some good surf spots here. Canggu is an interesting place, it's kind of where hipsters meet hippies, it's  very unique. Again, if you're looking for having a healthy holiday, it's a really great place for it, because there're so much health conscious restaurants close to the gym, and just again, the environment here is really great. There's a ton of rice fields everywhere  and we're close to three beaches with great waves. It's a good time.

GEORGE: Oh yeah, definitely. Alright, awesome. And then, one more thing I want to ask you before we start wrapping it up: you also mentioned your involvement with one of the orphanages there?

JUSTIN: Yeah, we've done some work for the orphanage called Jodie O'Shea. People usually go in and work with the kids a little bit and then a bunch of the other guys from the fight team come out too, pretty much all the fight teams and then Subba brothers come out quite a bit.  It's a good time, it's just kind of something we started doing because we wanted to give back. I've been trying to get a program up and running with them to be a continuous thing, but it's difficult, they're pretty far away from us and with the traffic and everything, it's a little difficult. We just try to do stuff where we can give back to the community. If it's doing free women's self-defense seminars, or working with kids locally here. I think it's something really good we can do to help share our passions.

GEORGE: Justin, it's been awesome chatting to you and I know I'll definitely make a trip to Bali to come and see you guys sometimes. For anybody that wants to come and visit you guys and make a trip to Bali, what should they be doing? What would be the process to get in touch with you guys?

JUSTIN: Either on Facebook or our website, balimma.com. Any questions you have, don't be shy to ask. You can message us directly, but it's better to go through the site. People will message me all the time, asking me questions about coming out to train – please, please don't be shy to do so. If you guys want to come out, train, see Bali, just explore, it's a great place to do it. So Bali MMA, check us out on Facebook or  our website.

GEORGE: Justin, it's been great chatting to you and I hope to see you  on the sunny side soon.

JUSTIN: Absolutely, thanks, George.

GEORGE: Cheers.

15126212_10209156097552480_676270323_oGEORGE: And there you have it. Thank you, Justin and I'm sure that might have sparked some ideas for you, to go and train. Awesome trainers in Bali and a great lifestyle. And if you've been to Bali or if you haven't been, Changu, where they are situated, is a really, really cool part of Bali and there are nice surf spots. What I like about it is, it’s because I don't surf that often as I used to, the surf spots are, it’s kind of from the beach, so there're not long extensive paddles, but it's reef breaks that are in easy access from the beach, and there's nice little restaurants and it’s sort of out of the main hustle and bustle from Bali. And of course, they've got an awesome gym in there, Bali MMA, so great place to have a holiday.

Thanks again for listening, thanks for tuning in. I do want to ask a  bit of a favor: if you could head over to iTunes and really help us, we're really trying to get the rankings up for the show. The more people vote on the show, the better we get listed in the iTunes library or directory if you want to call it that. So if you do want to do us a big favor, and if you've gotten value out of this show, please head over to iTunes. You can just go to martialartsmedia.com/iTunes, that will take you there and just leave us a review. Five-star reviews are what helps us get the good ranking, but an honest review would be much appreciated.

And that's it. Awesome guest on board again next week – I will chat to you soon, have a good week. Cheers!

 

*Need help growing your martial arts school? Learn More Here.

Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes for iPhone or Stitcher Radio for Android devices.

15 – Martial Arts Advertising Ideas: Google Adwords vs. Facebook Marketing

Looking for martial arts marketing ideas? Google Adwords and Facebook ads are the big players. George Fourie shares the core differences.

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IN THIS EPISODE, YOU WILL LEARN:

  • The key difference between Google Adwords and Facebook Ads
  • Why one click doesn't help you generate leads anymore
  • How to focus on multiple touch points to engage your leads
  • All martial arts marketing ideas are worthless without this (HINT: Remarketing)

*Need help growing your martial arts school? Learn More Here.


TRANSCRIPTION

Good day everyone, it’s Facebook marketing, SEO: should you be doing all of this for your martial arts school, what should you be doing, what shouldn't you be doing, what is the differences, can they work together – let's discuss.

I'm George Fourie from martialartsmedia.com. In this video, I'm going to be talking about Google AdWords, should you be doing it, how does it compete with something on Facebook, what is SEO and all these fancy things. How do they work together and what strategies should you be looking out for where you implement this different marketing on these different platforms. So let's look at a comparison.

b-86Google and Facebook. Google: firstly, Google has a whole different way of advertising and marketing, because when you go to Google, you've got the intent. You've got intent to find a solution for a problem, you're looking for something. On Facebook, you're not looking for something. You're interacting, you're being social with your friends, you're looking at funny cat videos: you're doing something else than looking for something of martial arts or what it is that you're looking for. So Google has intent and Facebook is more like an interruption type of marketing. You've got to keep that in mind on how you're interacting with people, because if you think about it, it’s going to take someone 6 to 8 interactions with your brand before there's any form of conversion.

And that conversion is not necessarily joining up, that's a conversion of leaving an online inquiry, or picking up the phone and trying to engage with you as such. So the key thing to keep in mind: on Facebook, for example, if the first interaction is an ad, you have risked potential of turning that person off and not being able to take that relationship further, whereas, if you have relevant content for them, something that might interest them and from that lead to an ad afterwards, which is something that you can do, then you have more chance of converting that ad, that person into a lead, by following a different sequence.

Same as with Google of course. With Google, it’s a bit more direct, because somebody is searching for something, so an ad will show up, telling them, “This is what you've searched for,” and if your ad matches what they are looking for, that message-to-market match, then they're going to engage with your page and they are going to more than likely convert.

3With both these platforms, you've got to bear in mind that there are multiple touch points. It’s not just going to take that one click and that one view of the ad for somebody to actually convert. So you've got to be covering multiple platforms, and this is where you can have them both work together. This is how you're going to save money eventually on marketing. If you think there're 6 to 8 times that there needs to be an interaction before somebody's going to convert, how are you interacting with your prospect 6 to 8 times? How are you getting in front of them? Offer, offer, offer, offer, or content, value, content, content, offer? You've got to play around with how you are approaching your people so that you are starting by building a relationship and then slowly working towards the conversion.

Let's get back to this multiple touch points. A recent study – and thank you, Ezra Firestone, for this, mentioned that people start a search query on mobile and then they finish the transaction on a desktop. If you think about it, how many people are looking at your martial arts website and they click on the inquiry form and they just look at all this text and now they've got to sit and try ad work it on their phone with their thumbs and people just give up.

If somebody's found your website for the first time on the mobile website, they might not finish that inquiry on the mobile device, so you need a way to actually get them back to the website because chances are they're going to forget. How many times have you looked at a website on your mobile device, thinking that you'll get back to it and then you simply don't? I know I've probably got hundreds of saved things on my Facebook account that I don't even go back to that.

So it’s just something that you do and because of the way technology works, attention spans are just getting shorter and shorter and shorter and shorter. So you've got to keep interacting with people on these multiple platforms and this is why platforms can work together, because if somebody has found you on Google and they looked at your page but they haven't done anything to convert, you can now do something like marketing campaigns, by tracking them through what's called the Facebook Pixel and you can show them ads when they land up on Facebook, so here's you next interaction. So you need all these little elements to work together.

Same as with Google Remarketing: when somebody goes to Google ads and they go away, you can have ads appear on different websites to get them back to your website and make sure that they convert. So if you accompany that type of things with good content – content meaning instructional videos or information that your prospects might be interested in and a good follow up email sequence, then you're touching all these multiple touch points and that is how you're going to have a profitable business and make your ads work and make your ads convert.

That's it – if you've got any questions with this type of thing and you need an help with that, – get in touch with us on martialartsmedia.com – I'll see you in the next video. Cheers!

 

*Need help growing your martial arts school? Learn More Here.

Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes for iPhone or Stitcher Radio for Android devices.

 

14 – Hakan Manav: Martial Arts World Titles, Movies & A Thriving Business – The Ultimate Martial Arts Success

Hakan Manav, 5th degree Taekwondo black belt and world martial arts champion, shares his life journey of success and their thriving martial arts business.

hakan manav

IN THIS EPISODE YOU WILL LEARN:

  • How to deal with the constant pressure of being ‘The Master's Son'
  • The truth about martial arts skills that improve coordination in other sports
  • How business principles discovered in tertiary education lay the frameworks for a successful martial arts school
  • Getting everything you can from TV publicity (Australia's Got Talent)
  • Business growth hit the ceiling? Do these 2 things to breakthrough to the next level
  • The training schedule of an elite world class martial artist
  • And more

*Need help growing your martial arts school? Learn More Here.

 

TRANSCRIPTION

It all started back in that day, we went overseas, we opened our eyes, we invested in ourselves, we sought knowledge outside of the martial arts industry, as well as within the industry, and then it was just one step at a time and consistent growth.

Hi, this is George Fourie from martialartsmedia.com and welcome to the Martial Arts Media Business podcast, episode number 14. Today I have a very inspiring, very versatile, talented young man on board and this gentleman is truly, truly a gift of multiple talents, and what I mean by that is, first up, he's born into martial arts, he is an amazing martial artist, his skills are just beyond, it’s another level. If you follow any of his social media accounts, he spends most of his time in the air. His tricking ability is beyond this world, his skills are just phenomenal, you've got to see it to actually absorb what it is he is capable of.

And when it comes to the business side, their family own and operate one of the most successful martial arts schools in Australia, if not the most successful. And that, of course, depends on how you measure success, but what I can tell  you is that their main location has a total of 1450 students, they have another 5 set locations of 200 students each approximately and they have systems and a staffing in place that allows them to operate 7 days per week.

So whether or not that is your goal, look, there's value in what these guys have learned along the way. And the guest that I'm talking about of course, after much suspense, Hakan Manav. Hakan shares his journey from humble beginnings, having to live up to the expectations of his dad's reputation, Master Ridvan Manav, and just his journey going from where they started out with basically nothing and building up this organization and feeling that pressure from a young age and dealing with that.

We also touch on his moving career, how an Australian talent show opened multiple doors for him, so much to share in this conversation on multiple levels. As always, depending on where you're listening to this, you can find the show notes and everything else mentioned within this podcast, you can find at martialartsmedia.com/14, the number 14. And that's it for now, I want to get into this interview – enjoy, and welcome to the show Mr. Hakan Manav.

GEORGE: Good day everyone, today I have a guest with many talents with me today and that is Hakan Manav. Now, I'm really not sure how this conversation's going to go because we can talk about movies, we can talk about being featured on Australia's Got Talent, we can talk about his martial arts career in general, but we'll see where this goes. So welcome to the call Hakan.

HAKAN: A pleasure to be here George, thank you.

GEORGE: All right. So, for those that are not familiar with you, let's start right at the beginning: who is Hakan Manav?

HAKAN: Well, let's go back to when I was born. Basically, my father established the Australian Martial Arts Academy well over 30 years now, I think pushing on to 35 years soon, I think 34 years. I'm currently 28, going onto 29, so I was born into the family, born into the martial arts from a very young age and I grew up with it and I had many fantastic experiences, because of the martial arts. I've been very fortunate, there are photos of me in the nappies starting out in martial arts.

GEORGE: That's way back!

HAKAN: Yeah, many many years ago.

GEORGE: So what came first? You grew up in martial arts, how did things evolve? Was it just a given that you're going to become an instructor?10341619_10152080186176277_1515235339274962255_nHAKAN: Well, my dad was heavily involved, he was quite young at the time, he was active and I had that role model there from the very beginning. We were predominantly a Taekwondo  tournament based school back in the days, so that was the culture that I was brought up with. And back then, the academy was part-time, in that my father had a full-time job and he did this with a passion and all we wanted to do was fight, training to fight, make the Australian team, travel and everything that came along with that.

So my young journey started with that and I competed in many tournaments growing up. There were my fond memories as a young kid, traveling to all these destinations around the world, competing, camaraderie, having fun. And then I got to a point where I completely had enough, hated martial arts, sick of martial arts and didn't want anything to do with it. So that's when my friends started to play a bigger role in my life and we had this constant struggle in the family household. But I found my way back into it, found what I loved and the rest is history.

GEORGE: What do you acquaint that struggle to? Is it sort of having plateaued too quickly, or…?

HAKAN: I think it is a culmination of things. First of all,  it was the pressure, it was a pressure situation. I was always the master's son, the boss' son, so that came with a lot of pressure everywhere we went. So I always had this weight on my shoulders. So there was  that and there was my friends doing other sports and things like that and then you've got the business element to it, so everything that comes with the stress, trying to ensure the members.

As a young kid, I was exposed to all of this and it all just kind of played its toll, setting up at festivals, doing the extra work, doing the makeup classes and everything, when instructors couldn't show up – all this added stress was on my shoulders from a very young age. I do remember, I do embrace it, it was a fantastic learning experience, and it really set the platform for where we are today, but it was a culmination of things.

GEORGE: Ok. I can understand how that could happen, all the pressure and so forth. How did you actually get it back?

HAKAN: I've actually been training throughout my whole life, in martial arts. There were just periods where I would train more, 5-6 days a week and then there would be periods where I only would train a minimum of twice a week. So back when I was about 13-14, at that age, just started high school, friends were cool, hanging out was cool, all my friends back then were into rugby league and all the team sports, so they would talk about their games on the weekend – none of them really cared that I was the best Taekwondo athlete in my division, for my age group in Australia, none of them would really care about that, so that was really hard for me when I would come back to school, I'd just come from an overseas trip, I want to share all my experiences and it just would've gone nowhere.

That was the struggle that I faced, but then I tried some other sports. I did soccer, I did tennis, I did basketball, while still doing martial arts twice a week, but I would always also do this and then go on their games on the weekend. So I did that and then I had a lot of fun with it and I can definitely say when we do promote that martial arts does improve your coordination, does help with other sports, I can personally say that it does, because when I did do other sports, I picked it up very quickly because of that athletic background. I played soccer for a few years and I picked it up really well.

The footwork, the agility, the dribbling, all of that I did really well, but I soon realized that I wasn't as proficient at soccer as I was with martial arts. There are a lot of very good kids that were doing the team sports and I realized that I was good, but I wasn't in the top tier that I used to be in the Taekwondo. So I went through that period, I had my fun with it, but then I realized, I think my true passion lies in the martial arts. That's what I was essentially born to do, so I found my way back into it, back when I was about 16.

I had a few years where I didn't compete, just kind of had a bit of fun with it, but then I found my way. I'm extremely grateful my parent allowed me to do that. However, we have to share this funny story with you all. As a young kid, I was super flexible. I could do splits in my sleep and I played soccer for a couple of years and then I lost my split, I lost my flexibility. I came back and I remember going to my dad, “Dad, why did you let me play soccer, I lost my flexibility!” It was just this funny family feud that we had.

GEORGE: Yes, because I think I saw a picture of you floating around that puts Jean Claude van Damme to shame.

HAKAN: Yeah, he was definitely one of my role models. I actually met him at a young age. We had photos of him, my dad also was extremely flexible.

GEORGE: How's your career evolved? I see you've been in movies and I see you're doing all this tricking stuff, which is just phenomenal, and then you've got the instructor side of things going, so what sort of the predominant drive where you're taking your martial arts career?

HAKAN: Like I said, it all started back when I came back to martial arts. I was about 16, I made the Australian Taekwondo  team, our school was predominantly based Taekwondo school then. I went to Korea for the Junior World Championship and there I saw these demonstrations, they were called the Korean Tigers and they were fantastic. So I continued fighting, but I remembered the impact they had on me, the moves they were doing were fantastic, but what really drew me was the entertainment value they brought to martial arts, the wow factor.

It was something I had never seen before. So I came back home, and I continued training, and at that time I was just about finishing school and my family always stressed the importance of education. So not only did I want to be good at martial arts, I also wanted to ensure that my schoolwork was there, I wanted to get into a top university, I wanted to do a degree that I loved and during my final years of high school, I really put my head down, and I would do a minimum of three hours of study every night back in the day and also continue my training, so keep both of it up.

I received a really really good, I guess UAC, which is the HSC year 12 exam result. I went to the university of Sydney and I studied a Bachelor of Commerce, Major in Finance. I did that for four years when I was about ages 18 to 22. At that time, we applied a lot of the business principles to the academy to lay the foundations and frameworks to running a legitimate, professional business, ensuring that the marketing, the accounting, the human resource, the curriculum, the delivery – everything was laid there. All of that process happened during that time.

Around the same time, back in 2009, we saw this audition for Australia's Got Talent, so we thought we would give it a go. It was a great challenge, we entered it and it was a great challenge for me, because up until that time, I always had a great experience in the competitive aspect of martial arts, the sportsmanship, the traveling, the weight cutting and everything, the discipline, the satisfaction, the sacrifice that goes into training every single day.

So I wasn't really able to get my creative juices flowing at that point. This opportunity came along and I jumped at it. I said, let's see what we can do, let me see if I can make this as entertaining as possible. Now, throughout my whole life, I had this frustrating experience in that, anytime I told people that I would do martial arts for a living, or we run a martial arts school, it would really be looked down upon. And I think it’s because a lot of the times when people have had a martial arts experience, it’s often in the local church hall, or the local school hall, so people felt that, for me personally, people really looked down upon it, it didn't really have a positive stereotype back in the days.

So I thought, this is a fantastic experience for me if I could really get our school out there and hopefully shine a positive light on the sport. So rather than going out and doing a whole bunch of kicks and things like that, we thought, let's make it entertaining, let's make it appealing, let's add some comedy in there, let's add a bit of a storyline. So we did that and we got really far, we got to the finals and we didn't end up winning, a singer ended up winning, but we had a lot of fun with it.

And that opened up a lot of doors for me, that experience there. It just took off from there, we put our school on the map, the demonstrations increased dramatically, the demand increased dramatically for the performances, as well for the school. And then we just rode the wave. And for a few years, I did seminars, I did martial arts seminars, extreme kick seminars, just really adding this element to all martial arts schools around the country, just getting that wow factor in there. Just motivating, providing students with another element they can add to their curriculum. It proved to be successful at our school and many other schools as well.

GEORGE: Excellent. So when the Australia's Got Talent happened, you just saw the opportunity and that was it, you jumped on that?

HAKAN: I jumped in it, yeah. Look, I know there have been a lot of other martial arts schools that have also done it, but it was hard. It was hard, it was a challenge, it was definitely a challenge because there was no real benchmark and nor real precedent set that I could follow.

GEORGE: How have things evolved from that point? You guys have got a really really successful business, how's this all played a role in that?

HAKAN: Basically, also at that time, that happened about 2009, let's go back a few years, let's go back to 2005, 2006. We went overseas to the martial arts industry supershow, which is the martial arts convention that was held in Vegas. And again, that really opened up our eyes to everything that we could do  in the martial arts business, in the martial arts industry. So we created our Little Dragons program, we created the Dragons program, we created upgrade programs, and we really had an experience, that major culture shift within the academy.

So when I talk about being a fighter dominated school, we really transformed that. It took a bit of time, but we really focused on leadership and cultivating leaders, assistant instructors, junior instructors, really developing and instructor program. That happened about 10 years ago now, so we experienced that. I was just coming out of school and we had some fantastic instructors who are still with us today, who are open to change, who are open to  making things better, setting a professional platform, aiming for world class service in the industry.

It all started back in that day, when we went overseas, we opened our eyes, we invested in ourselves, we sought knowledge outside of the martial arts industry, as well as within the industry, and then it was just one step at a time and consistent growth. So I'm going to say back then, we would have had about 300 students at the one location.

GEORGE: OK, and you've expanded that to 1450?

HAKAN: Yeah, right now, we're actually just sitting on 1450 members in the one location.

GEORGE: What challenges does that bring, you obviously must have huge premises, but having 1450 students at one location, what challenges does that bring on a day-to-day basis?14886222_10153814456386277_1285758414_nHAKAN: There are a lot of challenges definitely, but when you develop a fantastic team of instructors and you develop that leadership culture, you keep everybody happy. Everyone's got their roles, it’s definitely manageable. We operate over 120 classes a week, our academy runs 7 days a week. Everybody's got their roles like I said, we have a tier instructor system, starting with my father as the master, we have 5 head instructors. We've got our instructors, our assistants, our volunteers and so on. And everybody plays a part and we just continually ensure that everyone is looked after and make sure that we're consistently improving.

So it is a challenge, but something that we can all handle, do well, we're all young, we're hungry and we want to make sure that we keep this thing going as best we can. Some of the challenges we do face include of course staffing, that's the number one. That's the number one challenge, that's where I spend a lot of attention, ensuring that we're developing, we're training, we're motivating, inspiring the instructors to run the 120 classes a week that we run.

GEORGE: Ok. So if we go back, and this might be tough to recall, but can you recall what were the first steps you guys took? When you were at 300 students, you got back from the USA; what were the key things that you thought, all right, this is what we've got to do first?

HAKAN: It was a big slap in the face. One of the first things we did is, we needed to know our market. Our market before was fighters, people who came in, I mean if ten people come in, one or two of them were the ones that really stuck it through and were able to represent us well in the competition scene. That was kind of our focus. We then said, OK, what we want to do is, we want to make martial arts applicable, we want to make it accessible to the masses.

So how we did that, one of the first steps we did was dividing our classes. We had two classes back in the day: we had a junior class, everyone under the age of 15, and we had a senior class, everyone above the age of 15. So we divided the brackets up into some really small classes. We first started with, we looked at our membership base and we said, OK, where are the majority of our members? The majority of our members were in the what we call our ninja age group, which is the 9-12 age group. So we set age brackets into classes.

What we then did was, we developed a curriculum. We had the depth, we developed the depth in each age group. So we had the 9-12, then we went to the 6-8, then we went to the 3-5-year-old age group and we just really stuck at that for a while. As the number grew, as we started improving our marketing and our culture started to change and the instructors started to develop, we started to add more classes, more days, more age groups and more upgrade programs. So we went with the demand and that all really started from dividing the ages up into specific brackets.

GEORGE: And so at this point, you were still just focused on Taekwondo, is that correct?

HAKAN: That's right, yeah. Our base was predominantly Taekwondo, but then when we went overseas, we really were open to investing in ourselves, both in terms of business and in terms of leadership and knowledge and in terms of I guess physical martial arts skills. That's where I started going out and started learning things that we can apply to our upgrade program.

So things included the extreme kicking, the martial arts tricking element, the weaponry – this complemented our martial arts training and proved to be a further challenge to our advanced members, which then improved our retention. So not only did I do that, my father did that, and so did our other head instructors. We went out, we followed our passion in whatever field it was, we did self-defense, we did kickboxing and then we got all this knowledge embedded into our curriculum and then went from there.

GEORGE: OK, I just want to highlight that, if I heard that right. So you said that by raising the bar and making it more sort of a complex challenge for the students, that increased the retention?14914540_10153814456376277_1602600503_nHAKAN: Definitely, definitely. You know, again, I'm going to give you some examples. There were some students quite a few years ago where they would get their black belt, they would shake your hand and say thank you, as in, they thought it was the end. They thought the black belt was the end. Again, this was another learning experience for us, that was partly our fault that we made them feel that way because maybe at that time there wasn't a challenge for them.

So we then figured, OK, we've got to make this curriculum deeper, we've got to consistently challenge these people and provide them avenues, be it on the extreme side, be it on the leadership side, be it through the self-defense, weaponry – we want to make sure that there's something for everybody and that includes giving further challenges but that's challenges that are manageable and broken down into small consistent goals, if that makes sense.

GEORGE: OK, so what would be that step for that black belt? Because I sometimes think I'm facing this with my son right now, because he's just achieved his black belt, and he's ten years old. He's put a good five, six years in to get it, but I need to get him to realize it's time to put that white belt back on again. Your achievement is only that for where you are at.

HAKAN: Of course, of course. And look, I think all this does come back down to the instructor, because if we keep investing in ourselves and improving our knowledge, then we can, like I said, increase the depth in our content, increase the depth in our curriculum. It's going to consistently create that “wow” factor – wow look at my instructor, he keeps improving, or she keeps improving. There're so many more things we can learn.

So firstly, I believe it has to be cultivated through the leaders and through the instructors in the academy, that's what needs to be done. At our school what we do is, once people get a black belt, they have this, as well as they're doing a physical test, they have to fill out this worksheet and one of the questions is, how has achieving my black belt changed my life, so it's a reflection on the way they've come.

And the second part of the question is, what are my goals, moving into, going into the future, now that I'm a black belt? So it gets them thinking about that from a very young age. But then, we also have a beyond black belt curriculum, which we give to the black belts and on that they still grade. I feel that in most styles and most systems when people do get a black belt, the grading period is a very long time between grading. So that could make the black belts lose motivation. Why is retention so good in the younger belts, is because gradings are often more frequent, so they get a goal to work towards.

So we created this beyond black belt curriculum for our black belts and every six months, they have a challenge. They get to improve a level or get closer to their next dan or their next level within that black belt curriculum. We test them on the weapon, we test them on knife defenses, we test them on traditional forms and we really lay out the part for them in the future. Once they've achieved their black belt and we really lay out their path and make it click for them that this is just the beginning. We use the analogy that getting your black belt is just like finishing high school and then once you get your black belt, you've graduated and now you're welcoming into the real world.

GEORGE: All right, awesome. Now let's go back to your instructors because you've got this massive organization that you're running and you've got a lot of staff and a lot of part-time and permanent staff?

HAKAN: Definitely. At the top of the ship, we have my father who is the great master. We have five  full-time staff, we have seven part-time instructors that run classes, that are responsible for curriculum and ensuring that their program that they're assigned to are run well. These instructors operate between 3-5 days a week and then we also have a bunch of part-time instructors that do abut 2-3 days a week and then we have assistants and then we have volunteers, or non-paid staff, which we groom from a very young age.

We've realized that it's a long-term process and it is a numbers game, so we invite people into our leadership instructors program, and then hopefully, we funnel them out and we train and we groom the right instructors and this process does take time, but this industry is a long term game. It's a marathon and we understand that.

GEORGE: And how do you sort of define a career path for you instructor?

HAKAN: Again, we lay out the path for them. So we have I guess, a module, an instructor-developed the module that's got all the T's clearly written out in it, in terms of their roles and responsibilities and what needs to be done. They have a log and they have to do a certain minimum of hours on the floor, then they have to get checked off by somebody on top of them, so by an instructor of that day or that class who checks off and provides them with their feedback and that's how we go about doing it through that. Then we have obviously consistent training that we do and so on.

GEORGE: All right, awesome. Alright, so last few in the business: you have 1450 students – what's the next level for you guys?

HAKAN: Yes, that's 1450 in the one location. We have 5 other part time locations as well throughout Sydney and they have about 2 staff and they have about 200 members in each location there. And we're also in about 3 schools that we teach as a school sports program, as part of the intra-sports curriculum as well. I guess the next step for us is to continually raise the platform, continually develop instructors, as well as raising the bar, keep learning, keep developing, keep going on, keep following the trends as we know, for example, technology is constantly changing, so being on top of all of that… My personal goal is to ensure that we provide well class service, provide best practice service in the martial arts industry.

GEORGE: OK, excellent. Hakan, how about you? I've seen a few movie reels from you and so forth: how's that side of your career evolving?

HAKAN: Yeah, definitely, let’s go back to that. Again, the Australia's Got Talent put my team, put myself on the map. That opened up a  lot of doors for me personally as well, so that opened up a lot of opportunities for short films, feature films, stunt work. So what I did do is, I didn't throw myself completely into that field, I didn't my burn my bridges and say moved to LA per se, because I enjoy the martial arts business side, I enjoy teaching and that was still my passion throughout that time.

So when these opportunities did arise, I had the flexibility to go out and do it. I did a 6-week show in Dubai, a live theater show, which was a massive production and a fantastic experience. So for me, it's all about enjoying it, enjoying what the martial arts offers, be it through the entertainment, be it on the business side, the teaching side, giving back. I'm living a fantastic lifestyle that martial arts do offer. So for me, it's always been about challenges, opportunities, experiences and just really enjoying the life that martial arts brings.

GEORGE: OK, great. And then, I have to know: you're training schedule and so forth, the type of things that you're able to do with all your spinning kicks and stuff that I'm not even going to try and pronounce yet. But how much time and work go into developing that level of skill set?

HAKAN: Yeah, look, again – I have to be thankful for the discipline and the consistency that martial arts training has offered me from a very young age. So for me it's no biggie, it's what I grew up doing, it's all I know really, so I train about 7 to 12 sessions a week. 7 to 12 sessions a week: that includes weights training, that includes bodywork, calisthenic type of training. That includes Taekwondo, boxing, Muay Thai, as well as the flipping and the tricking as well. So I like to really mix it up and keep it interesting for me because I feel that's the way to grow.

So I always try to find ways to be a little uncomfortable and this tricking side is like that, the flipping side is challenging because it's consistently overcoming fears. I remember when I learned my first backflip: the fear of going backward was very tough. So I try and keep my training consistent, no matter what we go through, no matter how busy we are, I always ensure that I get my sessions in, weekends, weekdays, late nights, early mornings – who cares, it doesn't matter for me, I've got to find the time to do it because it's who I am and it's what I love to do.

GEORGE: That's awesome, so embrace the discomfort.

HAKAN: Exactly, and that's what I look to do. I'm going, pushing onto 30 now, I feel great and I always try to keep in shape, work on my flexibility, work on my stretching and just keeping on I guess.

GEORGE: Awesome. Hakan, it's been really great to chat with you. Where can people find out more about you, because I know there's so much to what you offer for the martial industry – where can people find out more about what it is that you do and offer?

HAKAN: They can contact me directly through Facebook, Hakan Manav is my name, so they can contact me through there. I guess all my videos and the program that I offer in terms of seminars and things like that are on my website at www.hakanmanav.com. And for more information about our academy, it's basically www.australianmartialarts.com.au.

GEORGE: All right, excellent. Thank you very much for speaking to me this morning Hakan.

HAKAN: Not a problem, not a problem George, it's my pleasure, thank you for having me.

GEORGE: Thanks, we'll speak soon, cheers.

HAKAN: Thanks bye.

GEORGE: All right, there you have it. I hope you enjoyed the interview – how good was that? So many things to learn and besides the business value, if you head over to his social media account, look for Hakan Manav on Facebook, on Instagram. I will have links to that in the show notes, martialartsmedia.com/14 and think back to the fact that Hakan mentioned that he was scared about doing a backflip at one stage! It just shows once you push those barriers or fear away, what is humanly possible.

Thank again for listening, we'll be back here next week. If you want to support the show, it's a little effort on your part, not much. All that we ask for is a good review with iTunes. This helps us rank within the iTunes directory system, whatever you want to call it. And it gets the word out. It gets the word out to martial arts school owners like yourself, and what I'm finding interesting is that a lot of people are listening to the show that aren't martial arts business owners, but they are finding value in just the transformational journeys of top martial arts business owners.

And for myself as well, the value that I'm getting is just tremendous, because the information shared where I initially started and thought it's all going to be business: it's not, it's the deeper things behind the business. It's the mindset, the transformations and the philosophies that come strong from martial arts that just makes the podcast valuable, and obviously, the information that is being shared. So if you want to help out the show, martialartsmedia.com/itunes and just leave us a review. Five-star reviews boost our rankings, but an honest review would be awesome.

That's it from me, we'll be back again next week with another show. Thanks again for listening, I'll speak to you soon – cheers.

 

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13 – A World Class Australian Jiu Jitsu Jetsetter’s Perspective On The Perfect Martial Arts Gym

She travels the globe, dominates tournaments and is the driving force behind Australian Girls in Gi. Here's BJJ Black Belt Jess Fraser's story.

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IN THIS EPISODE YOU WILL LEARN:

  • The necessity of female martial artists sticking together to overcome challenges
  • Cross training in other martial arts gyms: great for community or a retention killer?
  • How male martial artists can improve their teaching skills with the ladies
  • What injuries can teach you about training martial arts
  • What the meaning of a true martial arts family is
  • The one core skill set martial arts instructors need to drive transformation
  • And more

*Need help growing your martial arts school? Learn More Here.

 

TRANSCRIPTION

You wouldn't believe: I walked in with this sling on and these guys, they remember you and they remember your whole name and they remember everything about you and they run across the room to hug you. It’s just the most incredible thing.

Hello, this is George Fourie from martialartsmedia.com and welcome to the Martial Arts Media podcast, episode number, lucky  13. Today I have a different guest with me – different in the sense of, not a martial arts business owner, although she has a leading organization within the martial arts industry and she's also a martial arts expert, Jess Fraser. And once again, the attempt was to go one angel and the conversation really evolved into some deep elements and there's some real gold there for you as a martial arts business owner.

The reason why I want to do interview Jess is because she's quite the jet-setter. She travels all over the world, I've been following her on social media for a while and if she's not in New York, she is in Canada, she's around America, Las Vegas. She is in Bali, she's in Melbourne – so she's truly living the martial arts lifestyle of just being passionate about training and learning, and also, have a great organization, Australian girls in GI, which we're going to talk more about. 

So, first up, some news and what's been happening. You might have seen posts around, depending on when you're listening to this of course, about a survey that we've been running at martialartsmedia.com/survey and it's all about discovering what it is that you as a martial arts business owner need or struggling with, your pain points and what the obstacles are. Then we can find out where things are going wrong, what do you need help with: then we can interview better guests and of course, we can deliver better content and better solutions and the result of that is putting together a web class that is going to be invaluable by the way it’s going now.

And I'm not saying that to toot my own horn here: it’s shaping up to be a very valuable piece of information that I'm going to give away for free that most people would be charging a lot of money for. That's just from comparing to what the information that is floating around the internet at the moment and what people have been told to do with marketing their martial arts school, I can tell you that it could be a good game changer for you. And that's not me to hype up the training, it's truly a decade worth of experience and other people's experience that has gone into this.

So, I'm really looking forward to releasing that. Depending on when you're listening to this, we'll keep this survey going, because no matter when you're listening to this, we'll keep it running so that we can keep adjusting our approach and keep interviewing more guests and keep optimizing the delivery of our content, which is what you would probably have seen in the solo type shows coming up and the solo videos: it’s all based on the feedback that I'm getting through this survey. So thank you for that if you have completed it.

If you haven't, it’s at martialartsmedia.com/survey, it will take you about two minutes – much appreciated if you can do that for us. If you're enjoying this show and you would like to leave us a review, we would much appreciate it, it truly helps us in the rankings. You can go to martialartsmedia.com/itunes, I put the link there, so martialartsmedia.com/itunes and that will lead you to iTunes, just leave us a review. A five-star review would be magic, but an honest review would be appreciated. All right, so that's it from me, please welcome to the show Jess Fraser.

Good day everyone. Today I have with me a different guest. If you've been following the podcast for a while, we've been talking a bit to martial arts business owners, martial arts school owners and getting their perspective on how they run their business, how they do their marketing and all the rest. So today I wanted to turn the table and I wanted to bring in an expert martial artist, but not just anyone: someone who travels the globe, truly lives the martial arts lifestyle. I don't think she's ever in Australia – well, I did catch her in Australia now and I want to welcome you to the show, Jess Fraser – how are you doing today Jess?

JESS: Great George, thanks for having me.

GEORGE: All right, cool. So a bit of an intro, but first and foremost, from your side, who's Jess Fraser?

JESS: That's a big question, isn't it? I guess for the purposes of today, the easiest answer is: I am a black belt, I have recently received my black belt from my coach Justin Sidelle, who is based out of Bali MMA. He's an American guy, he's from San Fran and he's now based out there, so that sort of sums up what I'm like. I'm quite international and a bit of gypsy, which some people think is a bad thing and I think is a really great thing. But yeah, I travel the world training  Jiu Jitsu . I've been based out of Australia for a long time, but for the past 14 months, I've been traveling exclusively for  Jiu Jitsu  and plan to do so for the next year or so again.

I'm a black belt in Brazilian Jiu Jitsu , I'm also the head and founder of a huge organization called Australian Girls in Gi, which is Australia focused, but of course has female members from all over the world. And basically, we're a gym and affiliate neutral community organization that fosters the growth and development and retention predominantly of women in the sport of Jiu Jitsu . So that's kind of being my greatest achievement in life, both of those two things. And I'm living the life based on them.

GEORGE: All right, awesome. We're definitely going to expand on the girls in GI, but for now, just a bit more about your martial arts career. You do travel a lot, so I take it there's a lot of competition involved in tournaments?

JESS: Yes, well, there was. I started competing very early on, I think 10 months into my journey, I was doing the ADCC trials and came second in that. And then about a year later, I was later in Abu Dhabi representing Australia as a blue belt, so it's been a lot of competition for me, but mainly it was because I felt like to lead an organization like I wanted to, I really needed to be an authority in some way.

And because I didn't have the belt that I wanted to be the leader that I wanted, I felt like I had to prove myself through competition. And I guess over the years I realized that maybe don't mean as much as how you treat people and what you give to the community and how you are within the community, you know? Maybe it does, but you don't need to exclusively be a competitor to be a great leader.

At the time as a blue belt or a purple belt or a brown belt even, I felt like I needed to compete a lot, so my competing was prolific. I've been to Abu Dhabi three times, I won the trials three times, which is a pretty good run. I'm a NAGA champ and all that kind of stuff, I've done a bunch, like the advanced division of NAGA or whatever, I've been to the world's a bunch of times and I've won medals there. And I've won medals once I've gone over to Abu Dhabi, I've done all that kind of stuff. I've never taken the top spot, I would love to, but at the same time, I'm in the game, you know?

I'm running with the pack and I'm proud of that, and I've been at each belt level. Yeah, that's kind of being me as a competitor. I have a background of, I came from a background of teaching krav maga, I was an instructor in that for a long time and before that, I was a yoga instructor. So my life for the past 13 years has been quite physical and the last 10 years has been in self-defense and martial arts as a whole.

GEORGE: OK. I find it interesting that you say that you had this bigger vision all along and that you felt that doing all these achievements in martial arts was what's going to allow you to be recognized as that leader. Am I right in saying that you didn't really feel you could be the leader that you are with your organization based on your martial arts credentials?

JESS: Yeah, I felt like, maybe it was just a personal perception, but in Australia, I'm the 12th female to earn her black belt in Australia. We couldn't even fill a bus, you know? There's not many of us and there're not many brown belt women, so it's really quite new in Australia to have a female black belt at the table, as it were. There are so many male black belts here, the community is actually really strong and really large, but as far as females, not so much. I sort of felt a bit of a , who are you, but who do you think you are, to start this organization that was a bit challenging for some of the old school guys.

And I say guys, because I mean the guys, it wasn't the women who were stopping me from doing it. There was  a lot of pushback about creating an organization that was about breaking down the walls of cross training and really bringing women together to train. Now, I had to. It's not like Australian Girls in Gi was aimed to only be, oh, we're all about unity and all gyms should come together. The fact of the matter is there was just the only female at each gym, so if we wanted to train with other females, it was out of necessity.

That kind of cross training and all welcome policy, it's not that I was ever going to exclude anyone, but we desperately needed the coaches that were men to give us the green light on that, you know? It's only just now in the last year or so that female coaches are emerging in Australia of higher rank. I felt that as a lower rank, I didn't have the authority of the black belt or the 20 years in martial arts or whatever. I did have a lot of experience in yoga and krav maga, but we all know that that's not necessarily transferable, definitely not physically.

I felt like I had to do my time and earn the respect of the community, and whether that be proving myself out on the mats, or proving myself with my rank or the quality of my  Jiu Jitsu  or whatever, I just felt like I had to just not get anything wrong, you know? Not cause any dramas with anyone, try not to cause any politics, just really toe the line so I can let this thing happen. I also think that even if I was a competitor that was losing a lot that would be cool for the community too, at least they'd see me trying and failing and that in itself would lead other women that wanted a hero in that department as well, you know?

So either way, it would have been fine, I need to be trying, I needed to be perceived to be trying, so I could be really a part of the community. From the get go, from my very first competition, I competed, and then I was straight on one of the tables saying, hey, do you need some help and I was always volunteering and I was helping on events, from the get go, just trying to be as proactively involved in the community as possible, whether that be out on the mats or reffing or whatever – I just needed to be everywhere to try and make this thing happen for Australian girls in GI. And it worked, whether my process was right or wrong, it doesn't matter, we've ended up in a really great place.

GEORGE: Ok, it's got to be hard to avoid politics – I said we'll get to this later, but we're talking about it now, so we might just expand to it and then go back to the other stuff we want to discuss. I can see how there's got to be some politics and a feel of a business threat of a way, there's this organization under your own organization and what does it involve? How do you get this message across, to explaining to people what it is about and how it might benefit their organization with Australian girls in GI?

JESS: The thing is, the gyms that aren't open to cross training and aren't opening their doors either way, in or out, just aren't involved and that's totally fine. I'm not a missionary, I'm not trying to convert them. If that's what that style of gym requires, that's totally what they want to do and I'm not interested in pushing back on that, I'm not trying to make a change, I'm trying to foster help for those women out in the community that doesn't have another female to train with and their coach is like, you know what you need? You need to roll with another chick! I want to be able to solve that problem for her.

So the gyms that are really into it and feel safe and secure with open doors policy or a visitors policy or travelers policy, they're really involved. And what we can say absolutely is proven, is I can prove to you student retention. So if you're a coach and very often business owner, which is often the same person, I can prove to you that I can positively influence retention of your members. Now, we all now that that's just as difficult as sales, and just as important as sales, is to keep them. So if I can help you with that, I can help your income! Simple as that, the amount of women that's in the sport that tells me, look, Jess, you're the reason that I'm still here, is ridiculous!

They call me , they have me as a service where they can message me, they can contact me online and stuff, and when they're having a hard time or really feeling like they want to give up, they reach out either to me personally, or the AGIG community and we keep them! We save them.

GEORGE: OK, cool. Sorry to interrupt, but because we've gone down his track, now we've just got to take one step back:  how does it exactly work, what exactly is the organization about?

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JESS: So what it is, predominantly, like my day-to-day is an online forum that's very heavily moderated on Facebook, so we have a public page that people, like fans and mainly male teammates ad stuff and fans of female Jiu Jitsu and that kind of thing, they follow that and they can see our events coming up and see the photos and what we're getting done on the public page. And then, that sort of filters down as the second tier of the thing and it's the members. The members are all in a closed group, it's just one of those group forums on Facebook.

Each person that sends me a request gets a relatively large letter of terms and conditions as a response when they send that request, though. It's full of things, like terms or conditions of involvement. Now, there's no fees or anything to be involved in AGIG at all on that level, but we do ask, I do kind of list what I require out of members and that is like politics free, no bitching, no reporting to your coach that you roll with some girls and her arm bars are bad – there's none of that.

We're a unified group and try to lift each other up as a whole and then the group is used for discussion and not defamation, so the girls can use the group online to discuss problems they might be having, as a teammate or a technique or whatever it is. Kind of like the conversation that most guys would have on the mat after the training sessions or in the changing room after the training session – when you're the only chick on the mat, or the only chick in the changing room, you miss out on all of that conversation or perhaps you're not invited to the meal after training or whatever, so we provide that online.

We provide that communication and support and debriefing, very often there are positive things that the girls say after their training, like they finally got a sweep on some massive blue belt guy or whatever it is, and we all cheer for her, she's all happy, you know – that's what we do on day-to-day, that's the support on day-to-day. The group on Facebook is predominantly women, but there are male coaches in that group, like kind of invitational, like silent witnesses in the group so it is really important that the space is a space where women ask questions of women that answer and that females get the opportunity to see that in fact, like all the other women their peers do have a lot of authority in this field and are problem solvers and experienced and all that kind of stuff.

So it's really important that the male involvement in that membership online forum is quite silent, but those guys also really benefit from it, so they're getting to know they can go to understand things in Australia with this being so young. These guys are learning how to teach women as well, it's not an everyday thing for a lot of them, and a lot of these people are really remote. In Australia, the key places that you'd be doing BJJ would be probably the major cities, but there's heaps of Jiu Jitsu along the coast, you know?

And a lot of the coaches are purple belt guys and they don't have a lot of support, maybe they're one trip away to a black belt occasionally, they might have one female student and they've never taught a female before, they don't even know how to deal with her size or whatever, so we're supporting everybody in that way, the teams that want to be involved. So that's the online presence, but then my actual life, my real work, I create face-to-face events.

We do female-only competitions throughout Australia, but I try not to focus on the competitions to be honest, because I think that's not what everyone wants to be doing, but it is what a lot of people want to be doing, so I  try not to focus fully on that, but I do provide it as a service if they want it, mainly for the little girls. The under 12 are the most popular because mine's the only comp where they don't have to fight boys, which is like a Godsend for a lot of them. I do round robin style things, for ages 5 and up, so we do get a huge adults presence to that, but we also get predominantly little girls, they just want to have a wrestle with a girl, and it very often doesn't happen at the comps for them. So I do that.

I also do seminars all over the place, because I want to share my Jiu Jitsu with these girls, I got to black belt with the help of this group, so I want to share my black belt with them, that's really important to me. I also travel Australia, doing events so that every single woman gets to roll with a female black belt. I give my body to that, I really want them to know what they're gunning for, and to that end, I try to stay really good at this sport, so what they're gunning for is really high quality and it's really important to me that that's what they see, and that's setting the bar.

I spend a lot of time and money cruising Australia, trying to get that to happen and then I do also run camps and they're awesome. The camp in Melbourne, which is coming up in January, and I think we've got maybe 25 tickets left. That camp in January is huge, it's 4 days, I think it's 6 instructors, 5 assistant instructors, it's non-stop Jiu Jitsu and socializing and it's all accommodation included. it's all meals included, it's out in the bush setting and there are canoeing and pools and it's just the best thing ever, so that's the big thing that I spend most of my year working on.

And also, I do camps in Bali, so I've got one coming up on the 21st with Luanna Alzuguir – hall of fame, everybody knows Luanna, she won ADCC three times. I'm doing a camp with her, which is quite a different style camp, and that's coming up in Bali like I said, 21st of November till the 25th and that's a total DIY thing. You do your own accommodation, your own food, you just meet us at the gym each day. So that's what I do, I make it happen for the girls.

GEORGE: Awesome. I'm going to be getting back to this one more time, but I want to stop at Bali quickly because I've been following you on social media and I see you travel a lot.

JESS: A lot, yeah.

GEORGE: You pretty much live in Bali. I think I saw you in New York as well, around the States, I think there was a time you were in San Francisco or Canada, I can't remember which one.

JESS: Yeah, yeah.

GEORGE: So all over the place. Now, with all this traveling, what is the biggest benefit that you're getting, what is the biggest learning experience that you're getting from traveling and training in all these different locations?

JESS: The biggest thing that I learned this past year, what I did is, I was a brown belt when I left Australia and I really felt, again, that I had to prove myself a little through competition. The biggest lesson for me obviously is that I don't, but I went on a big journey, I kind of packed up my life and left my lovely boyfriend and left my job and my house and everything and sold everything to go on this big mission to do a lot of competition.

I had a lot of world's and Pan Ams and all the NAGAs and STRAGA open, and everything you can possibly think of. Abu Dhabi, everything, paid for, booked, everything, and I went on the journey, and I sort of started in Bali and really worked out that that was my team and that Justin and I really worked well together. And that we will continue to, whether it was remotely or not. He's a really great coach from a distance as well, he's such a great mentor to me, he's always challenging me and asking a lot of me technically and he's really expanded my Jiu Jitsu.

I started there and then I came back to run that camp at the beginning of the year in January and I jet-setted again and went to Hawaii and Hawaii was amazing. I was kind of unsure, not really knowing what I was doing. I was sort of being a bit like a Pokemon, finding them and fighting them, you know? I was just cruising around, trying to get to every gym possible in the world and just roll with everyone. I just wanted to feel what other people are doing and see how they're staying inspired and stuff because I was feeling a bit stagnant in Melbourne when I decided to leave everything behind. I was just on a mission at the time, I was preparing to compete.

I got to Vegas and I hurt myself pretty badly, pretty quickly. I ruptured my bicep, I did a pretty major tear on my left shoulder and ruptured the bicep on my left arm, so I was out of action for a long while and had to find a way to come to terms with that, that I packed up my whole life to travel for Jiu Jitsu and was sidelined for the first 2 weeks. And then, within four months, the bicep fully ruptured and it was the weird thing, it was kind of hanging on apparently by a thread, and on a Thursday I fully ruptured it choking someone. On Monday, because it was fully detached, I was rolling again, and I was at Marcelo Garcia‘s academy by that Monday.

I guess the big journey for me has been about finding a way to be in this sport without being a competitor, even though I want to be really good at it. Just discovering how other people are approaching that, big lessons about acceptance and friendship and support in the sport and what is truly important to me, because even in the four, four and a half months I had off, my life in Jiu Jitsu didn't change. In fact, my involvement in Jiu Jitsu didn't change at all, so it really taught me that the physical side of it is just sort of like the way to be involved in the community.

It became much more holistic for me and I am now sort of traveling more in Australia, now that I'm traveling Australia, I'm traveling more for the relationships than the sport. But I guess big lessons for me were about balance in life and maybe not putting all your eggs in one basket and even though I was injured, I was traveling and there's no way that you can wake up in the morning in Vegas as an Australian and think, oh God, it’s all bad – it’s all good! You're not at work, and you're traveling and you've got all these amazing people that you can go and see, and I just think that this community really can lift you up, even in some pretty bad times.

I traveled and I went and I saw my family, that's why I ended up in Canada and then I trained with a  bunch of teams in Montreal, even though I couldn't roll. There was a top team in Montreal, they took care of me. I couldn't roll, I couldn't do anything. I couldn't because I was in danger of making this arm worse that we thought it was going to get better. And they just let me come in and drill. These were complete strangers and they helped me get through a really really hard time in my life. They had a rack up at the back, so you come in for class with these guys and Fabio is an exceptional team leader.

He would let me come in, welcome me with open arms, he remembered me from an Abu Dhabi fight, I fought one of his girls in Abu Dhabi, a purple belt. And she was on the mat, preparing for camp and instead of automatically assuming, oh, you guys will be in the same division, which we would have been for world's, he was like, come on in, jump on the mats!

And they had a sports rack in the back of the gym, so I'd come in and we'd do drills that would not hurt me every day for an hour and then when the guys got to roll, I'd just do squats. So it was a really nice couple of months with those guys, they really supported me to get me back to the mats. And they did, I got to a point where I could roll light and then I fully ruptured the bicep and as soon as it was gone and I knew I could roll, I was on the plane straight to Garcia!

GEORGE: This is going to be maybe a tough one, but let's say you take Marcelo Garcia out of his gym: what is it that stands out with training there in comparison with other gyms?

JESS: Paul Schreiner is the short answer!

GEORGE: OK.

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JESS: For me, I love Marcelo and like everybody, I look up to him in a huge way. I think that his Jiu Jitsu is absolutely beautiful, I think that his attitude is absolutely beautiful. I see him manage a room of people that are all elite, there's some bad ass guys in that room, and girls, real good people. And he's managing all these egos so beautifully and he does it with such good grace. Him and his wife, they're just doing an incredible job with that gym. I don't know much of the back workings of that space, but I've always been really welcomed in there and I'd been out there, it's almost three years ago now, but at the time I was there, I'd been out there two years before for world's prep. And these are people that let me come in as a purple belt.

I paid my fees, which doesn't really allow me how I was behaving as a purple, but I paid my fees, turned up pre-worlds prep and was just trying to tear through everyone. I was like, I'm getting ready for world's, it's my time to bash people! It's like, you pay the fees to the gym, but there are these people there that train every day, it's their bodies you're using for that pre-camp. Maybe they didn't sign up for your pre-camp. Maybe your pre-camp doesn't mean as much to them as it does to you and I look back now and I think it was a really unfair way to behave.

So I went in there this year and was like, you wouldn't believe: I walked in with this sling on and these guys, they remember you and they remember your whole name and they remember everything about you and they run across the room to hug you. It’s just the most incredible thing and most incredible sport, they're kind of like my heroes that I follow on Instagram and stuff. From my first experience from feeling like that with Marcelo's, where it was so warmly welcoming, I wanted to go back there.

But the biggest thing for me, and I love Marcelo, I'm not saying it like I have favorites, but for me, the first time I was there, Paul Schreiner just blew me away as a coach. He is just exceptional and he's dedicated his life I believe to becoming an exceptional coach, he's continually upskilling as a coach. I'm sure as an athlete he just loves the sport so he just gets better by design, but this is a man that invests in the coaching aspect, which I find is really rare across the board.

GEORGE: How does that differ? What exactly do you mean, how does his coaching compared to another coaching?

JESS: I think that he is really well studied in communication and I asked him quite a bit about it because I went back there for him. I wanted to just sit myself in front of that guy and go – just teach a man, I just want to see you teach. I want to see your process and I want to see what you do. Of course, when I hurt myself at the beginning of the year, I had to make a decision on how I wanted to be involved in the sport and I couldn't be involved that year as a competitor and maybe never again, I don't know. I'm 37 and I'm broken, maybe this is why people quit competing.

That's something to come to terms with, but as far as my interest and what I learned was, I don't want to just be an exceptional athlete, I want to be an exceptional leader and a coach. And I don't think that just comes from being good at a sport. I trained for two years to become a teacher of yoga and we weren't just learning how to do the act of yoga, we were learning how to teach and how to communicate with different personality types. It was two years full-time study, and I just haven't seen really many of my coaches learn how to teach.

They might be really great at the sport, but I would like to see, and this is what I search for, exceptional coaches. And I don't think that that just happens accidentally by having a cool personality and being charming, I think that happens when people are really interested and they're upskilled in both departments. Not just physically as a Jiu Jitsu practitioner, they really are learning how to communicate. There're heaps of courses online that I've seen that are available that people just don't utilize, and they should. I can't just expect to use Facebook and think that I'm going to influence the world if I don't go find out how social media works. Get upskilled, whatever I'm going to do, learn about the thing!

For me, it’s very clear that Paul is investing in how to coach and I did ask him about it, he said that he studied a lot about how Iyengar yoga practice is done and how they approach teaching this thing. It’s very perfect, very detailed practice. I don't know much about the rest of his background, but it’s very clear that he's not just upskilling and not just focused on the sport, he's focused on how to communicate the sport to others, which is what a coach is. If you take Marcelo, long long long story short, if you take Marcelo out of that gym, oh man, there's layers under that. You take Marcelo out, you've got Paul, you take Paul out, you've got Bernardo. You take Bernardo out, you've got Marcus Dimarco, who is ridiculously good – all of these men are really fantastic like athletes and coaches, but for me, it's Paul Schreiner that just blows my mind.

GEORGE: So, it’s all in the communication, in the process, not as much the expertise, but the delivering of the expertise.

JESS: Absolutely, absolutely. For me, one of my first coaches, and he's still a coach, my coach Martin Gonzales at Vanguard in Melbourne, one of the things that he said to me years ago was that he sort of finds potential offensive, that potential is actually a waste if it’s not realized. It’s a waste, potential should be just the precourse to something great, you should be able to do something with it. And if you don't, that's on you. It’s not the greatest of things, I sort of see athletes that are really good at this sport are not necessarily the greatest of communicators.

They have the potential to be, they have all this information that they could hand over to you, but if they don't, it's value to them and them alone. And that's totally fine, that's the kind of athlete and person that you're going to be, but it’s not the side of sport or the community that I'm looking for. It sort of comes down to, again, with Australian girls in GI, there's two groups: the teams that really don't want to be involved in that sort of thing and the teams that do, and that's cool.

I'm all for the teams that do, the ones that want to cross train and get involved: they're my tribe, they're my people, let's do great things together. And I'm kind of leaning towards in having mentors and leaders that weren't necessarily the greatest of all time, even though, obviously, Marcelo is amazing, but I want them to be the greatest of all time at sharing. Sharing the information and what is truly beautiful in a coach is if they're the greatest in the world in sharing information, but they also have the greatest Jiu Jitsu behind them.

And I used to look at that sort of backward, I used to look for the best in the world, athletes, but the reality is, a lot of them that have got to that point have done so by having to be really self-focused. I wouldn't say narcissistic, but they had very self-focused lives. And to flick that switch just because they've retired might be quite hard for them. I don't know, it’s just stuff we haven't looked into and haven't unpacked yet. I don't think that just because you grew out of competition, whether it be through age or injury that makes you an exceptional coach, no.

GEORGE: Excellent, that's insightful. A few more questions on that now: the reverse of that – what's the worst practice that you see in your travels? Don't hold back.

JESS: The worst practice, how do you mean?

GEORGE: Why would you avoid training at a certain gym? Is it a commonality that you see around the world, whether it’s in New York or Bali or anywhere, that you feel it’s not acceptable, it’s not a place that you would train for that reason?

JESS: Ok, so somewhere where you wouldn't revisit?

GEORGE: Yes.

JESS: To be fair, everywhere I had on my list was great, and I had a massive list, and it changed from time to time. I really want to do a huge east coast of America tour, there're some people over there that are just off the hook. There's such a great run of people if you go all the way from New York down to the tip of Florida – man, it just never ends, but I just ran out of time and money and stuff. But everywhere I went was really great. I chose names definitely, even though I've just said I shouldn't do that, but I've had these dreams of meeting certain people for a long time and so I kind of had a list of names that I wanted to follow.

And I did ask a lot of questions, there were some people that I had the plan to go to, and a couple of people said, well, I don't know, maybe his online presence is great, but he's not very good of a teacher. So I listened to people, I listened to my peers for guidance, and  never really hit any roadblocks. I hit two problems in San Diego that I would say I wouldn't return for. One of them because of expense, there's a couple of gyms there that I just can't justify it – it’s Jiu Jitsu, you know? I've already spent $6000 to be there as an Australian and I can't justify $80 a day, I just can't do it, which is really disappointing. So I guess just out of necessity, there were a couple places I couldn't return to.

There're a couple of places that would require you to either remove your patches, which I am never going to do for anyone, no one's going to tell me to remove my patches. That's fine, if that's what they don't want in their gym, or a higher GI at an exorbitant price, I remember where they would be a brand, so you get stuck in this loop of getting sort of sold to, so you have to buy all their equipment so you can train with them. And that's fine if that's what they want to do. Like I said, if people want to be involved, they want to be involved with my thing and I guess that's what this business is doing as well, just setting the price at what they believe is the value of their academy and I agree with them, it’s absolutely worthy of that price – I just can't pay it.

That was me as a traveler – if I lived locally, yeah, I would probably train there, but I just can't afford the drop in prices, so that was a road block for me. Having said that, I'm happy to pay. I've paid my way around the world, I didn't expect to walk in and have any handouts anywhere.  I've definitely paid everywhere I went and I pride myself on that. I don't want to be in anyone's pocket, it's just, I know my limits with costs, you know?

So that was one thing. I also had a really nasty interaction with a very well regarded black belt at some point in my travels, where he really questioned me about being a nomad. We trained and he's been a hero of mine for a long time, so I was really hurt by it, but I understand what happened now. I came as a visitor and definitely they allow visitors at that gym and welcome them, but I believe that that is just because that's just the way that the sport has gone and they're sort of backed into a corner to not be closed doors anymore because of their fame.

But I don't believe that the head of that system likes it, I think he, in fact, resents it a great deal. He took me aside and kind of shamed me in front of a bunch of people for being a gypsy, for having more than one team patch on my back, for being on the road, a whole bunch of stuff. Said to me, look, I can tell in your Jiu Jitsu, I can tell by the way that you feel when you play Jiu Jitsu that you've either never had a master, or never let anyone be your master. Really kind of domineering, quite intimidating, very upsetting conversation, where he tried to question everything about me.

And that's fine, that's cool. I know self-defense, and I mean that on an emotional level, so I was just like, oh cool, that's really interesting, thanks for that and just left. That's fine, but that I found quite alarming and now that I've been through it I find that that was, you asked me earlier about the big lessons of the trip and I really thought on that one for a long time, cause I really loved him, I had all of his books, I really loved him and it was very evident that women on the mat were challenging to him and he called me a gypsy as if it was an insult and all that kind of stuff.

And then my beautiful coach in Bali, Justin, when we spoke – and I never mentioned who the person was but we spoke and I said I had a kind of a hard encounter and I spoke about a couple of things and he was like, yeah, but you're a gypsy, it’s the best thing! So I had these two men call me a gypsy: one thought it was beautiful and one thought it was horrifying, so it was quite interesting. But again, it comes back down to this thing: there're lots of academies and lots of humans that really respond well to kind of a dictatorship, they want to thrive in that environment.

These are guys that would probably thrive in the army too, but there're lots of humans that can't thrive in the army and can't thrive in that environment. So I see myself and people like me within the community that really liked cross train and travel and make this a lifestyle, not a membership. We really need that, say Studio 540, oh my god! That to me is the most progressive, amazing place, I love what they've done down there.

There's a whole bunch of coaches and they're all elite and there's Leticia Ribeiro there and Justin Flores is there, it’s so good. It's a melting pot of shared interest and shared the joy for this thing by the beach. That's everything to me that sums up why I love Bali MMA, you know? And why I love training up here in the Gold Coast and all over Byron, all this kind of stuff. It’s a lifestyle for me and being called out for it, saying it like I was doing the wrong thing by not having respectful lineage or loyalty, I was really taken aback by that with this.

He's a professor and he's somebody I looked up to for a long time, so the big lessons for me, I guess apart from acceptance of myself and my role in this community was I started to see the correlation between, everybody says, it’s my family, the team is my family, they talk about his family thing and there's all this push for respect and lineage and in fact, I kind of looked at that and I dissected it and looked at the idea of family and the fact that not all of us – and I'm not talking about my family because my family is wonderful, but not all of us are lucky enough to be born into the perfect family.

Not all of us are lucky enough to have two parents that stay together and are loving and are brave enough and are bold enough to get us through everything that we need to get through. Maybe there's fraction in the family or maybe the parents weren't even there or maybe there's a problem with your brother or whatever it is, but there's plenty of people that don't have the perfect family and don't have the luxury of it and to me, I've started to see family in that way. Lineage, definitely in the Jiu Jitsu community is a luxury, it’s actually a privilege.

These men that are so stern about it, you should have one master and one lineage and everything else or whatever they say, some kind of swear word or something, some kind of insult about changing teams. The thing is, if you were lucky enough to get all the way through with one coach and one master that your really like and you still like his Jiu Jitsu, that is a privilege like no other and you should be happy as hell. It’s amazing. And you know what? I'm jealous because some of my coaches have failed me. The reason I bounced was because my coaches failed me, one of my coaches had a complete mental breakdown. It’s hard to stay loyal to a guy that's no longer in the sport.

So having this, not grand master, but it’s pretty close, guy call me out for being a creonte essentially, OK I thought, well, you know, you're lucky enough to have a  nice, perfect family with two parents and a brother and a sister and a dog, but the rest of us, us orphans that have to band together, our bonds are just as real and they're just as important and they're just as worthy and in fact, if you've got someone like me that's not had the best upbringing as it were in Jiu Jitsu, and she's still in the sport and she's doing great things for the community, I think that should be commended not condemned.

And I guess that's a big reassurance for me with Australian girls in GI. The amount of women that I know that had a boyfriend at their gym and then when the breakup happens, the boyfriend gets the gym and the breakup – how could she be loyal to her coach? How is she able to stay perfectly near the sensei kind of stuff, if she's also got this real world problem for her that means that her whole life's been turned upside down. She loses her friends and her teammates in that exchange and it happens!

It happens to women in this sport, I'm sure it happens to guys too, but more often I see the girls that have to move gyms and I think that those kind of people that stay in the sport, that's real loyalty. They're loyal to the sport and just because something happened at the gym doesn't mean they're in the wrong. I think there needs to be an alternative way at looking at cross training because some of us need to, some of us need to, otherwise, we wouldn't thrive.

GEORGE: That's excellent. Well, I've got to tell you, I applaud you for your individuality and to do that, you know, it's funny, we're probably going to end it here, but you almost talk about this whole dictatorship of martial arts, and it’s funny, you're part of this family, until you do your thing. It’s all family, but as long as you do family our way, it's OK, but if you do family your way, it's wrong.

JESS: Yeah, that's right!

GEORGE: That's true gold right there. Thanks a lot for your time, it’s been great chatting to you, I feel like we really hit the mark here in these last 20 minutes with your learning and your experience and I think it will be great, because the majority of the people that listen to this podcast are men and are obviously martial arts school owners and it will be a great insight for them to get a  ladies perspective on how it is for you on your side and how things work. So with that, with the Australian girls in GI, how do people get involved with the program?

JESS: The easiest way I would say is to go to the website and then there's a bunch of ways to get actually involved with Facebook, but just so you don't have to remember all the different links or whatever, there are links on the website. The website is www.australiangirlsingi.com. That's the website, there's the get involved in Australia and you can become a member or a fan. The member takes you through to the forum, so that's the group. It would just be facebook.com/groups/australiangirlsingi, so if you sort of do Australian girls in GI in any formation on Facebook, you will find us.

But it's important to know that there is two different groups, different areas online in Facebook. There's the public page, and you will pretty clearly find that that's a public page, because there's no discussion going on, that's just where we put all of our updates so the world even knows that we exist, because otherwise if we're in this closed group forum, you guys don't get to see it.

The closed group forum is in that way for function, we're keeping the girls protected. You've got to understand that the first words, Australian girls, people searching for that group are not always desirable! I'm glad they're a fan of my work, but they're not the same kind of fans that we want, so I had to make it a secret group to protect the women in there. And there's a lot of women in there that write things that they don't want the public to see.

We're dealing with a lot of PTSD and anxiety and that kind of stuff, there's a lot of anonymous posts that people message me and they can post anonymously via me. So just jump on Facebook, just type in the words Australian girls in GI. You'll find us, there're heaps of events coming up, there's always events coming up in Australia and the only one that's quite international at the moment is Bali and that's in a couple of weeks. So that's the easiest way to find us, just send me straight a message, I'll always get back to people if they send it straight though the age and I can direct you.

GEORGE: All right, awesome. Jess, thank you very much for your time.

JESS: No worries.

GEORGE: And I hope to speak to you soon.

JESS: Yeah, great, thanks, George!

GEORGE: Thank you, cheers!

And there you have it, thanks for listening. If you'd like the transcripts of this show, you can go to martialartsmedia.com/13, that's the number 13. And I really enjoyed this chat, because it’s different to what we normally do, talking about the marketing side of things, and people's journeys and so forth, because this is a completely different journey and Jess is so well traveled and has got such a lot of experience dealing with different martial arts schools, so it’s great to get that perspective and most importantly of all, a ladies perspective, because in the industry that's mainly male dominated, for the most part, it’s great to hear the challenges that a lady has, trying to fit in with the whole martial arts arena and things that get in the way of politics and relationship and so forth.

There're a few things there that really take home with your marketing and especially the coaching side. The one thing that she mentioned was learning from all these experts, it’s not always about the expert, but it’s the delivery of the content, the delivery of the teaching. We all, as martial artists, we all want to learn and prove ourselves and we've got to do that in all areas in life: we've got to do that in our business, we've got to do that in our communication and everything else. So there we go – thank you very much for listening, we'll be back again, we've got a few more great interviews lined up, so watch out for those- looking forward to speaking to you soon – cheers!

 

*Need help growing your martial arts school? Learn More Here.

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12 – Why Martial Arts School Owners Fail At Marketing “Tactics”

Struggling with marketing your martial arts school? Maybe it's not your fault, but rather the key elements that are missing.


IN THIS EPISODE YOU WILL LEARN:

  • Why being a ‘one trick martial artist’ leads to marketing failure
  • The missing elements that no one talks about
  • Why your newest offer is not always the answer
  • Do this one thing prior to your offer to improve your results
  • The 6 critical elements of marketing for business longevity
  • And more

*Need help growing your martial arts school? Learn More Here.


TRANSCRIPTION

Hey, this is George Fourie from martialartsmedia.com and in this video, I'm going to be talking about why most martial arts school owners fail at marketing “tactics”.

Ok, so why do most martial arts school owners fail with marketing tactics? Now, I put emphasis on tactics because it's kind of like being the one trick pony martial artist. There're a few viewpoints on this, but I hope this analogy sort of gets to where I'm going with this.

Imagine you're doing martial arts and all that you do is, you've got one punch – that's all you do. Or you've just got one kick and that's all you've ever learned, you've only learned that one punch or that one kick. What happens if you break that one arm or you break that one leg or something happens? Now your whole game plan, your whole everything that you can do in martial arts is pretty much nonexistent because your one trick has been eliminated. And I see this happening a lot in marketing.

I've been doing this survey, this two-minute survey on the website to gather what pain points people are having about different aspects of marketing and with their business. And something that's been coming up a lot is people saying, let's say Facebook for example: how they started doing Facebook advertising and they're running all these ads and it's awesome and they're getting all these leads and it just dries out – what happens? What happened, it's worked once and now it doesn't work again. Well, there's a lot of things that come into play with that and you can't just be that one trick pony that only does that one thing.

Now, this is something I'm going to hammer on all the time, but go to Facebook right now: have you ever been on Facebook ready to buy or ready to join something? Have you ever gone down that track, especially for someone you're seeing for the first time, a brand that you're not familiar with – have you ever looked at it and said, wow, I just want to buy this! I don't want to look at my friends anymore, I don't want to look at funny videos, cat videos, or whatever it is that you're doing. It takes a lot for you to break that element and switch off and go, ah, I actually want to buy something. Unless it's of course super targeted and super relevant to something that you want, but for the most part of it, you're really doing interruption marketing.

It's a social platform, people are there to connect with friends and watch funny stuff and do whatever they do. They don't really care about your brand, they don't care who you are. And a lot of people don't get this, they think that everybody's just going to stop and bow down to what it is that you offer. But it's just crap, it doesn't work that way. So you've got to match people, you've got to have that message-to-market match, you've got to match people in the frame of mind that they are at and what they're doing and the way you do that is through valuable content.

Now, if you are doing advertising on Facebook and it's working right now and it stopped working, I want you to ask yourself this: have people been turning off to your brand because all that they see from you is ads? I mean, think about it: your market in a certain radius from where your club, your school is positioned, there's only so many people. You're going to very very quickly exhaust that market if you target all those people and all that you do is go offer, offer, offer, and buy it, buy it, sell, sell, join this, this offer, $20, three lessons, four lessons, free offer – whatever it is, offer, offer, offer.

Now, this brings up a whole other can of worms, because if all that you're doing is an offer, offer, offer, offer, then all that you're doing is, you're training your people to only respond to offers. So the value has become in the offer and not actually in what you do, whereas the value should really be in what it is that you teach, the principles of martial arts and what people are getting out of it.

But if you are just offer-centric, then you're always going to be depending on new offers and every month be drained, because you've got to get this next big offer up, because people only respond to offers. So what I'm getting to with all this is, it comes with a good content marketing strategy. You've got to be giving people value and you've got to be covering all bases with all these elements.

Now, I've got a free martial arts business plan that I give away, I talk about 6 elements of marketing. And the reason why that's so important is because it's not just one thing, you can't just focus on this, you can't just focus on that – you need all the elements. You need the converting website, you need to have a form of lead generation, you need a follow-up system and then you need all the social platforms and everything.

And I understand that that's got to be painful for you as a martial arts school owner,  because you've got enough on your plate: you've got to run the classes, you've got to run the school, you've got to run the staff. There's so much happening and then, unfortunately, this is only more that I participated other than training martial arts, is this digital world of all these different elements of marketing. Somebody said in a meeting to me the other day, it used to be so easy, you could just put up an ad in the newspaper.

Well, now it's not that easy, but you have the benefit of the internet. It's a lot more to know, but you can just reach so much more people in a shorter amount of time and you're able to track and measure what's working in advertising or not, which is something nonexistent really in a paper type ad or flyer. Not always, but for the most part of it, it's a very hard process.

So to embrace this whole online platform and online marketing thing for your business, you've got to find a starting point, and implement that, but you've got to be able to adapt, because if the only thing that you're doing is putting the ads in front of people's faces, they're going to turn off from it. And now you have lost complete opportunity to connect with this person because you didn't establish the value first.

You started with an offer – offer, offer, offer, no value, where you reverse that process: start with the value, give content, give people education about what it is that you're doing in your marketing and from that point, make your offer. But it's the same thing if people walk through the doors and you say: offer, this is how much – there's no relationship, there's no connection. I mean, who's really going to jump to the offer? People want the relationship first, and then they make decisions afterward.

So I hope that helps – look, depending on the time you're watching this, I've put together a survey. It will take you about two minutes, it's for school owners like yourself, it's just to establish what the different pain points are that you are having in the marketplace. And I want to put together a web class which, depending on when you're watching this, could be live already right now.

If you're not, I would love for you to take this survey, martialartsmedia.com/survey. So that's martialartsmedia.com/survey. If you can, help me out with that, much appreciated. It will take you about two minutes, you can keep it anonymous if you want, but that's going to enable me to learn about what the problems are that you're having, like this video, which has inspired this video. And I could put together a complete web class and help you with the problems that you're facing day-to-day in your martial arts school.

I hope that it helps, thanks a lot – I'll see you in the next episode. Cheers!

 

*Need help growing your martial arts school? Learn More Here.

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11 – How You The Martial Arts School Owner Can Help Us Help You

George Fourie takes a different twist on this episode with a 2-minute survey request for martial arts school owners that promises a big return.

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*Need help growing your martial arts school? Learn More Here.


TRANSCRIPTION

Hi guys, this is George Fourie from martialartsmedia.com and this week, we've got a bit of a different twist to the show.

Okay, so we've got 10 episodes down, we are at number 11, this is number 11. But this episode is going to be more a request from you than a give. So, there's been a lot of giving, we've done a few interviews with some great guests, we shared a few in between the tips and now I'm going to turn this on to you.

So, I want to know where to take this podcast, which direction I should be going. And I'm also preparing a web class, an online web class, where I'm going to be teaching all the different aspects of online marketing that we know work when building your business through the means of the internet.

So, the purpose of the web class would be to give you a good education on what you can be doing to get leads in through the door, how you can convert better by means of your website and when you speak to people, how you could automate these things on the back-end through follow up sequences and things we do with our services. And then also, how you can retain your students by doing these automated processes and having a way to provide value to your students over and above just from what you do in class.

So, in order to do this, I need to know from you and get a better understanding of what is the bottle mix in your business? What is it that you are struggling with as such? In your day-to-day operations, what are you struggling with specifically, and I mean specifically, not just, we struggle with lead generation, we struggle with retention – that gives us nothing to work with, so I need as much detail as possible.

I'm trying to figure out what is the biggest obstacle to keeping you where you are and not taking you where you want to be. And I want to see what we can do and how I can help you take that from the position where you are and take you to the next level through the means of online processes, online marketing and providing that link.

So, not to go off topic here and not to mumble on: basically, what I'm requiring from you is two minutes, two minutes to complete this survey, to tell me what it is that you are struggling with, the problems that you are having in your business, give me a better idea of where you are at now and the obstacles that you are facing. At that point what I can do is, I can look at everything that we provide and I can teach you. I can teach you means, what it is that we can do to help you if you want to do it yourself of course so that you can take this training.

And if you've got someone that does this stuff for you or you do this yourself, that you can do it, or that you are educated to make a right decision if you do want to hire someone to do all these services for you. But the only way to make those choices is to be educated, and I want to provide that education for you, but the only way that I can do that is to know exactly what it is that you are struggling with.

That brings me to this episode. My request to you is, take two minutes, please. If you go to martialartsmedia.com/survey, there is a short video. You can actually just skip through the link, take the survey and it's going to take you about two minutes. Fill it out as detailed as possible. You can keep this completely anonymous, so if you don't want to leave your name and if you don't want to leave your email address, that is fine.

But all that I really really want is some honest answers. On the flipside, though, if you have some pressing problems and you would like me to contact you personally, get on the phone or get on the Skype call, I'm more than willing to do that if I'm going to get a more clear understanding of the problems that you are having. I will commit the time and I'll chat with you as long as it takes, basically that I can get a clear understanding of how we can help you better.

So that's going to be for the web class and for this podcast of course. The more I understand about what it is that you want and what you need, the better I can interview people to deliver that information and prepare a very decent, intensive web class that we can go to all the details and some of those problems and take your business to the next level, take your business to where you want to go.

All right, so that's it for this show. Like I said, it's a bit of a twist, it's not tips and no value, but if you can help me with this part and you can give as much information as I need, then we can take this podcast from ten episodes to a hundred and we can make it really, really cool.

I can zone in and make sure that we have guests, whether they are from martial arts schools or coaches or external people, whoever they are, to solve these problems for you, we can do that by having the best understanding. So, please go to martialartsmedia.com/survey, please complete the survey for us and I will be back next week with another episode of the martial arts media business podcast. Thanks again, chat to you soon.

 

*Need help growing your martial arts school? Learn More Here.

Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes for iPhone or Stitcher Radio for Android devices.

10 – Should You Use A Facebook Profile Or Page (Or Both) For Marketing Your Martial Arts Gym?

Many Martial Arts Gym owners use a personal Facebook profile for their marketing. But what are the consequences of doing this?

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IN THIS EPISODE, YOU WILL LEARN:

  • Costly consequences of having a profile for your martial arts business
  • The awkward Facebook friend request
  • What is Edgerank and how it controls who sees your post
  • Why people don't see your Facebook status updates
  • Why you can't scale a Facebook profile
  • How to segment your friend lists for different posts
  • And more

*Need help growing your martial arts school? Learn More Here.


TRANSCRIPTION

GEORGE: Hi, this is George Fourie from martialartsmedia.com. In this video, I'm going to be talking about should you have a Facebook profile for your martial arts business, or should you have a Business Page and what's the difference: should you have both, what should you be doing in this scenario?

quotescover-jpg-95quotescover-jpg-95Ok, so should you have a Facebook Profile for your martial arts business, or should you have a Facebook Business Page for your business? I think that kind of answers it: of course you should have a Facebook Business Page, but let's explore the options why.

Now, first and foremost, if you have your business set up in the Facebook Profile section, which is actually just for a normal person, then that is actually against the terms of service for Facebook (see section 4), and they can actually shut your account down. If you're building authority on this account and you engage with people and your members most importantly, the last thing you want is your Facebook account shut down, so you do need a Business Page, instead of the Facebook Profile. Let's also look at the obstacles this is going to cause.

If you look at a Facebook Profile, it's a lot more personal. So for me to be able to connect with you, I need to add you as a friend. And it's a bit hard to be a friend with a business as such. You can be a quotescover-jpg-18friend with a person, but to be a friend with a business – it’s a bit awkward.

So what you've got to look at from that point: if I'm a prospect and I'm trying to find out more about your business, now I've got to engage with you on a personal level, which I don't want to do yet – I just want more information about your business. That is why a “like” is so much easier, because I can just like your business and I can follow your updates and find out more information about you, whereas, if I had to add you as a friend – which we are not friends, I'm just searching for information about you, it’s so much more personal. There's just a bit of an awkwardness of actually adding someone as a friend who's not your friend and you just want to find out if this is a business that you actually want to engage with and if you want to take up training.

quotescover-jpg-42So you definitely want the Business Page. Now, the Business Page has advantages and initially, it has some disadvantages because Facebook would prioritize your posts from a profile versus a Business Page. Now this gets a bit technical, but there's a thing called EdgeRank. And EdgeRank is basically Facebook's ranking mechanism, how they decide which posts show up in your news feed. So yes, it doesn't mean that if you post something on Facebook that it’s actually going to show up: it means that Facebook still has a look and prioritizes and sees, OK, well – what should be showing up in your custom news feed?

And of course, if you had a sister that just  had a baby, or there's a wedding anniversary or your friend has a birthday or something, these are things that are going to show up in your news feed, rather than a business promo special. And this is why it’s so important to have engaging content and be telling people stories. And this is where blogging and things like that come into play. So it’s not just about putting offers up and doing specials and so forth.

But that's going a bit off topic. So essentially, yes: you want to get onto the Business Page. Now, the Business Page is going to allow you to scale, which is something you're not going to be able to do with a Facebook Profile anyway because it maxes out at 5000 friends. As a martial arts business and if you're targeting your local area, you might never need that limit or reach that limit, but nevertheless – do you want a limit on your profile and your reach and do you want to have the risk of having your account shut down as such?

So you've got to get the Business Page setup. If you already have your whole business set up on the profile, you can convert that to a page, OK? That can be done. You are going to see a drop in your reach in the beginning, but hey – you're a business, so you should be extending that reach with paid ads, and that is something that you can do with a Facebook Page, which is something that you can't do with a Facebook Profile.

So that would be the first step for you to do, is to convert it, get it over to a Business Page and start providing value to your audience from that. If you're not getting reach and you've got a promotion, if  you've got something that you want your entire audience to see, then it’s very very easy to just hit the boost button and pay $5 or $10 and just make sure that your reach gets extended to people who like your page and their friends and so forth.

OK, so: should you use both? Why not? If you have your business and you are seen as an authority in your industry and people have already added you, then post on the page first, and then go to that page and share those posts onto your personal profile.

So now you're doing both and you're reaching both benefits. And yes, if there are people who are adding you on your personal profile and they're not friends as such, then it also becomes awkward, because you don't want to be rude and you don't want to not add them because you want to connect with them. But you can actually exclude posts from them.

So if you have people who are of a business nature that are adding you onto the personal profile, then add them to a list – there's a way that you can do this and you'll see this if you update on a status, there's a little drop down box that says public, friends, and this basically says who has access to the posts that you are posting.

So if you're only posting it to friends, only your friends will see it. If you want to post in public, it means anybody on Facebook can see it. And then, if you have a segmented list, martial arts students or whatever that are, martial arts prospects, you can have that as a list, and then when you do a status update, you can actually segment to that specific list and make sure that only that audience sees your posts.

All right, I hope that helps. Plenty more tips on how you can build your martial arts business . Go to martialartsmedia.com, I'll catch you in the next video – cheers!

 

*Need help growing your martial arts school? Learn More Here.

Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes for iPhone or Stitcher Radio for Android devices.

9 – Brannon Beliso: Replacing Contracts And Belt Testing Fees With Service And Martial Arts Merit Badges

Brannon Beliso shares his versatile life of being a musician, Ted Talks and teaching life principles through martial arts merit badges.

martial arts merit badges

martial arts merit badgesIN THIS EPISODE YOU WILL LEARN:

  • How to avoid an unsustainable bad business model
  • A different perspective and philosophy to martial arts business
  • Locking people into contracts vs. giving them what they really want
  • Leading a new movement of business
  • The humility habit of success
  • What consequences occur when kids can't deal with rejection
  • And more

*Need help growing your martial arts school? Learn More Here.


TRANSCRIPTION

You need to have a very clear vision and vision is based upon purpose. Once you understand what your purpose is, then you create a vision to facilitate that.

Hi, this is George Fourie from martialartsmedia.com and welcome to the Martial Arts Media Business podcast, episode number 9. Today, for the first time, I cross international borders and have an American guest on board, all the way from San Francisco, Mr. Brannon Beliso. Now, of course, I'm still going to be interviewing multiple Australian martial arts school owners, but the aim of this podcast is to interview guests from all over the world, anyone who is a leader in the martial arts industry that is doing great things and anybody that we can learn from. And professor Brannon Beliso is definitely on the list of one of the great leaders within the industry.

I was familiar with these one merit badge systems before I knew who Brannon was, which is basically a system, a  reward system for kids. And we're going to touch a bit on that, which you might probably be familiar with already. But more importantly, we're going to talk about Brannon's philosophy on martial arts, how he got started, basically living on top of his dad's martial arts school premises when he was a kid and how he's focused on the servicing side, on providing a great service and modeling different companies on providing a great service to the martial arts industry I can assure you, lots to learn from Brannon in this episode.

Show notes and transcriptions are available on martialartsmedia.com/9, the number 9. And I would love your feedback: anybody that you recommend that I should be interviewing, any feedback on what we can improve on this show. And if you want to support us, the great way to do that is to head over to iTunes, which you'll find the link to this episode martialartsmedia.com/9. Find the link that goes over to iTunes and leave us a comment and a review. Five-star reviews help us to get up there in the rankings, but an honest review is much appreciated.

That's it from me for now- please welcome to the show professor Brannon Beliso.

GEORGE: Good day everyone, today I have with me my first American guest, professor Brannon Beliso. Brannon Beliso is all the way from Sacramento, is that right?

BRANNON: San Francisco actually, San Francisco.

GEORGE: San Francisco, all right, I got that wrong in the first few seconds of the interview. All right, we'll definitely flip it from there. Now, you might be more familiar with Brannon's program as well, which is currently called one merit badges. This is the first thing I remember from when my son started martial arts, he's getting all these badges that were really impressive because it’s got all of these successful words and complimenting words for skills and things that they achieve in their classes. And now I actually meet the man behind the whole system, which is Brannon Beliso. So, welcome to the call.

BRANNON: Thank you, thanks for having me George, I'm grateful to be here.

GEORGE: First up Brannon, let's just go back to the beginning for the people who are not familiar with you – who is Brannon Beliso?

BRANNON: Well, somebody the other day labeled me: I am a multifaceted modern-day renaissance man. And I went, wow! I've actually got a couple of books I'm working on, a children's book, I've got an actual self-help type enlightenment book coming out. As you know, I have one merit badges, which will soon be called kids love life skills, that's in 300 or 400 schools across the globe and it's very big in Australia.

I own two martial arts schools, one in San Francisco, one outside in a suburb. And we have about 900 students between the two locations. But it's a very unique business model and I'm sure that with you and a little bit… I had a big music career in Asia about 20 years ago. I've owned several other businesses. I love to create, I love to impact, I love to make a difference. Anything that allows me to do that, whatever medium offers me that, you'll find me there.

GEORGE: Ok, so I’d almost call you a true artist – not just a martial artist, but a real artist because it sounds like you're using a lot of outlets for the expression of your creativity.

BRANNON: Absolutely. Now, with social media, you'll find me at Snapchat, Pinterest, Instagram – any type of social media, anyway, I can communicate. I use Facebook live, I break all the rules. It's really about content. We know content is the king, whether it’s social media or otherwise and it's producing relevant content. Not just sales-based content, but relevant content that impacts people at a much higher level. And I find that to be an art form as well.

GEORGE: What came first, the music career or martial arts?

BRANNON: I'm going to date myself a little bit George. I started martial arts back in 1967, I'm actually 55 years old. So I started in 1967. At the time, kids weren't training and my father was one of my instructors. So as a child, I’d sit in the corner for two hours a night, 3-4 days a week I believe. And I’d have to sit in Seiza, kneeling position in silence to prove to these adults I wouldn't be disruptive if I was allowed in the class.

So I actually began training in San Francisco at the age of 5. I've done martial arts my whole life, but I never really looked at it as a viable business. I see the majority of our industry, I don't know how it is there in Australia, but I would say 80-90% of the industry, maybe 100 students, the owner is the operator, he teaches, he does everything. And that's pretty much the way they exist for the entire duration of their martial arts career.

And for myself, I felt that to be a very bad business model. I didn't see this to be profitable as I believe the martial arts instructor should be. Kind of like the teachers here in America get paid so little, or politicians make so much – I think it should be the other way around. Teachers that are educating children and making an impact should make so much more money.

So I never looked at it as a business, I always thought, I was a good soldier. I taught to my father while I was running other businesses, I taught my other instructors. So it was never really a business I looked at – I have to say, though, I had a school when I was 19 years old, down in Southern California in Los Angeles. But I was a fighter, so every night was fight night – within nine months, that school was closed, so I didn't really consider that a business, it was more of a hobby that fed into my training. So I didn't succeed with that. I was a great fighter, but the school went nowhere.

GEORGE: Ok, so not to go completely off that topic, but how does a musician – and I'm a musician, this is the self-interest coming in, I play the drums very passionately in my living room. Where did the music career art come in  Asia?

BRANNON: I think originally, my father managed this guy that was the Elvis Presley of the Philippines. So when he was here in America doing his shows and his tours, I was a young child. My father being a single father, I would tag along by default. So I already, at a young age developed a kinship for music. Then I started playing in bands and I did that well into my 20s.

I wasn't landing a record deal here and I got tired of being married to five guys – not to be discriminatory, but drummers are the artist! We're always turning over those drummers, right? All the time we're replacing a drummer. So we never developed the music because we're always trying to break in a new musician. I went solo, taught myself to play well enough on any one given instrument. Kept plugging along and eventually, I wasn't getting a record deal here and I landed one with Warner Brothers in Asia.

Had a top ten album, three-time ten hits. I did that for a number of years and the lifestyle was just too decadent for me. If I could just be on the stage every minute, I would be fine, but the rest of it wasn't something that really appealed to me.

So I gave it up and came back here and put out a very popular, my version of Tae Bo at the time. I liked it because it had music, it was martial arts, it was all sort of rolled up in one. So I put out of my own version that's still at Amazon, it sold quite well. And then eventually from that, I opened up my first school.

But you need to know, I think the thing with my platform or the message that I communicate with people George is, I don't believe in most of the philosophies that the martial arts industry offers us today: the contracts, the upgrades, the belt testing fees, the enrollment fees. They're always nickel-and-diming you.

When I hear that perception associated with the martial arts at all, that makes my heart very sad, when you can look into Wikipedia and you see a term McDojo, or black belt factory – that was very unappealing for me, that hurt my heart, having grown up in a martial arts school, because we actually lived above my father's martial arts school, so martial arts is a life for me. And I would never associate it with something like a used car salesman or McDonald's.

So what I set about doing George is, I created a service-based business model. And that's a huge movement. If you look at companies like Zappos, companies like Amazon, everything is working towards being more sales-based, getting rid of the sales scripts and service space, getting rid of the sales scripts  – all those things are going to the side. And you look at people's social media, like Gary Vee, Vaynerchuck would say the same thing: content is king, people don't care what you know until they know that you care.

So I created this business model which is very service based. And what we've done with that, which is very unique: both my schools, collectively, the first school, we broke our first million in year seven. That grosses a million a year, that's a 30% net – that's pretty phenomenal for a school in 3700 square ft. The new school that we have, which is only 18 months old, has 330 students and is on a path to do $700,000 this year. So people are very intrigued that there is actually data now because we're replicating it, and the people that I consult also feel that way.

Because at heart level, I don't believe a martial artist who wants to sit somebody down in an office and sell them a contract. And if you ask any mom what would she prefer: a month-to-month, or a long-term contract? I think any mom's going to tell you, I would prefer month-to-month. So if we look at it from that perspective, as an industry that we want to serve our clients at a higher level, George, then we're in a whole different realm. And from that, I've created this very unique business model. I lead the movement, I would say I'm one of the only successful people doing it this way. A lot of people are doing it with no contracts, things like that, but are not very profitable and they're not very successful.

GEORGE: it’s interesting, because at the end of the day, if you follow the service based business model, if you just put your focus on delivering, if you deliver, you're going to keep a happy client, rather than keep them there under this mess of contract that keeps them there unwillingly as such. But beyond the contracts, where do you think school owners are going wrong?

14075190_10204914864509733_127820860_oBRANNON: Well,  I think it's, number one, really defining your values and what your purpose is in this world. I learned at a very young age, sweeping in my grandmother's restaurant, you know these little coffee shops: I love service. I love serving people, whether I'm being paid, or not being paid. I love serving people. You come to my house, I'm the first one to cook dinner for you, and I just love to serve. So at a heart level, I understand very clearly what my purpose is in this world.

Now, to turn that into a profitable business was really the goal and loving martial arts, it went hand-in-hand. So I think that's the first thing. In martial arts, normally you buy your teacher's school or you get a black belt, you love the martial arts, so you 14074563_10204914852229426_2103477239_o14074563_10204914852229426_2103477239_othink you're going to throw down some mats and open a school: you need to have a very clear vision and vision is based upon purpose. Once you understand what your purpose is, then you create the vision to facilitate that. Does that make sense?

GEORGE: Definitely so, definitely so.

BRANNON: Yeah. So for me, that was really important. Once I knew my vision was about service, and I wasn't going to be this guy, that sat you in an office and tried to sell you a contract. And then six months later, I'm going to upgrade you to a black belt club or a master's club or a super ninja club. Once I was clear about that, then it really had to go about creating a business model that didn't exist. There was no data in our industry because all the data is contracts, upgrades,black belt fees, retail, equipment etc. So there was no data. So I had to look outside our industry for that, but I was able to do that because my vision was very clear.

So going back to that question, where are martial arts school owners going wrong: first of all, understand your values and purpose. Second, define that clearly into vision. Then once you have a vision, then you develop an action plan and then you develop the team to facilitate that. Then you execute it on a daily basis. Because we're living in a dual purpose: I have here and I have there. Here George is, I have got to open the door, take the money, teach the classes – that's got to happen, or I have no business. But beyond that every day, I want to move my business there: what is it going to look like in 3 to 5 years? How many students, how many team members, how much revenue am I going to generate, how many locations? If that's even in your vision. Some people are perfectly content: I want 100 students, that's all I ever need, that's my vision of success.

be-a-master-of-sustained-passion-2And that's the other part about that: if you're very clear on your values, you're very clear on your vision, then who, but you, can define what is success for you? And that's the big thing with the consultants and staff. I'm going to step up and stand toe to toe with any of them: I'm tired of consultants telling you, this is what success should be for you. So what do we do? Out of fear George, what do we do? We chase these guys, we want their cars and we want their success and what they have when it may not even be your vision, to begin with.

This year, my business will do about 1.7 million – that'll work. I mean, I'm very content with that. It’s not as much as other people, but for my lifestyle, it works really, really well. Really well. So based upon that, you have to decide that. If I would make a dollar and I spend $.50, I have $.50 in the bank. I make $1 million and I spent 2 million – I'm in debt. So it’s also the lifestyle you want to create and what you determine a value, versus what isn't a value. And for me, service is just that.

And that's the first thing: be clear about your values, be clear about your purpose, make that vision, make the action plan, develop the team to facilitate it and then execute that on a daily basis. And then I think what everyone should understand: when you open up a martial arts school because you love to teach – teaching is probably the smaller part of what you're going to be doing.

Here's a great example: I love to bake, so I open up a bakery. Guess what? I'm not only baking: I'm hiring, I'm firing, I'm marketing, I'm doing payroll, I'm doing books, I have to do customer service – probably have to clean the place on my own in the beginning too, and the band played on. So recognize it's not martial arts by itself: it's the martial arts business. And I cannot just be a black belt on the mat – I have to be a black belt in advertising, Facebook ads, customer service, hiring, firing, motivating a team – I mean, there're so many facets.

And you need to know enough of each so that you can speak to an accountant in an educated, professional manner and know what you need and what to get from it. Just like if I speak to a janitor: I want to be able to know how to facilitate that best. So you need to kind of wear many hats in your business and be great at wearing those hats.

GEORGE: Excellent. I want to know more about where that there and that vision is for you. But I want to go back just one step again: as you mentioned, and as it’s known, as it is here: most martial arts business owners are not that successful. And I guess, if you take the flow of how that happens, there's a passion for martial arts, obviously there's this burning desire inside, like, I feel like I could make a better difference, I could do things better, I want to show my way of doing things. And that progresses into going for the business.

But do you think it’s hard for martial arts business owners to ask for help? Just because of the nature of martial arts, because you achieve so much going through our belts and achieving a success level in martial arts, that it’s hard to go and face the music and say, well look, I actually need help with this, instead of just being stubborn about it almost, and not asking for help? And due to that, maybe that being the cause that martial arts business owners are not that successful?

BRANNON: Well, I think we should go back to establishing the mindset, to begin with, and I'm very passionate about creating a success mindset. And that success mindset is rooted in learning. 14060089_10204914862829691_480199071_oSo everyday I wake up, I put on a white belt and I'm the first person to raise my hand at a seminar, I'm the guy sitting up in the front row, taking the best notes: I just want to be successful and to be successful, you have to learn, because if I'm not learning, I'm not growing. And if I'm not growing, I'm not living.

And you're right: they become a black belt and they put that black belt around their waist and it's almost like, I can't show that I'm weak. I can't show that I don't know. And it's so detrimental because I'm my own best friend, I'm my own worst enemy. And if I wake up every day and I'm my own best friend, I'm going to recognize. To be successful, I must live from a learning or a growth mindset. Because how else is my business, not only going to sustain but be growth oriented if I don't live from that place?

GEORGE: Right.

BRANNON: So it’s accepting that. Humbly accepting that every day, the oldest white belt is the one who woke up the earliest today, and that's it. And you're right, because they wrap too many degrees around, and then they're the master, or the grand master, the super great grand master – I don't know when that happened, because when I grew  up, we had 2 things: there was Sensei, which was Japanese for teacher and there was Shīfu, which was Chinese for teacher.

And then somewhere in the 80s, I don't know what happened, all of a sudden there was a master. And then there was a grand master, then there was a great grand master and then suddenly, these guys get 50 different black belts and it just became this thing of insecurity and everybody trying to one up another one. It should be the actual opposite direction: the higher I get in the martial arts, the less I know.

I'm not afraid of what I don't know: I'm afraid of what I do know George because that's what limits my thinking, that's what narrows my vision, and that's when ego and insecurity dominate that and then I'm at a loss. So if I can wake up every day, strap on that white belt, and live from a humble learning mindset, I don't believe I can't be successful. It's impossible.

GEORGE: All right, excellent. Brannon, you were heading in the direction of the “ there“ and the vision, the vision that you have – do you mind sharing a bit more about your vision?

BRANNON: Yeah, my vision is to change the world. That's it. And I'm going to start with the martial arts industry and work my way out. I love the martial arts, I was born on the mat and I'll die on the mat. I love being a martial artist. So I want to change the  industry and that first part is recognizing one: you don't have to suffer for your art, and two, you don't have to be a McDojo and be a terrible martial artist and a great businessman. I don't believe that I think that's old thinking and it needs to be eliminated.

I think you can have quality martial arts and be extremely profitable. It's like a fine restaurant and I really promote that vision. So that vision today as part of that is recognizing. Number one is the food in the restaurant, and that is the curriculum we deliver. It's the same thing. Food = curriculum. You want to put a bad restaurant out a business – give them great marketing. And that's what bothers me with the consultants, that's what bothers me with the majority that's out there. Everything's marketing, marketing, marketing. Marketing, marketing, marketing, but they never get into what's the quality of the product and how to improve that product.

So curriculum is the food in the restaurant. Second is the staff. The waiter, the busboy, the hostess – well, that's your teaching staff and are they delivering that food, or in this case the curriculum at the highest level. I spend a lot of money on curriculum development, I spend a lot of money on staff training. Those two things are very, very important to me. Then three, fulfilling our purpose of service. So we develop systems and teachings to teach people to serve better. So really, first it’s that vision and then I want to reach a bigger audience and that's where the one merit badge comes in, soon to be kids love life skills.

I don't know if I'm just getting older, but I see the challenge for children today with iPads and technology and everything. There's a huge disconnect – respect is not a bad word, self-discipline is not a bad word, we should not be afraid to be parents. We should not be afraid to challenge our kids, we need to stop pacifying them, we need to hold them accountable, we need to give them the tools to be successful. And so my vision on a bigger stage is to facilitate learning for parents, for coaches for educators, for instructors on how to teach life skills. Cause life skills aren't taught anywhere. Maybe in church on a very small way, but it's not taught in everyday life, which it needs to be, even in martial art schools.

I think for the majority, we need to do a better job. You wouldn't go to the football coach and say, Hey, teach my son focus and discipline, but you would walk into a martial arts school and demand that. And if we don't have some type of written, proven system in place, then we're just spinning our wheels with life skills. So I think that needs to change too.

And then lastly, my vision on a bigger platform is to speak, to travel, which I'm doing so much more and affecting every business. Any type of business that believes in service, believes in people before profits, that believes in raising that bar and developing a culture, developing a tribe where their team wins, where their clients win, where everybody can prosper – that to me is the future. Fortunately, being here in San Francisco George, I have right in my backyard, Facebook, Yahoo, Twitter, Google, Youtube – everybody's here. Everybody's here, so this movement of being in a service-based business, where everything is month-to-month and where we aspire to serve you, is really something I get to be immersed in on a daily basis. So I’d like to spread that further too.

GEORGE: That's awesome, yes, you're definitely at the heart, the foundation of where all the top startups of the world are positioned. I’d imagine you'd almost feel that when you wake up, just that buzz of business and passion on a day-to-day basis.

BRANNON: Yeah, absolutely! We have Tesla here! We get Elon Musk right here my backyard, and want to talk about an artist! Creating all the time, and what I learned from him is you don't have to know to go. He knew nothing about space travel or anything. He decides he wants to colonize in space – boom! Developed a new wing. This guy developed PayPal, I mean, it’s incredible just to see that type of inspiration here.

And of course, Apple’s in my own backyard with Steve Jobs, God bless his soul, so just to see that. Creating balance is the other thing that I see, the work-life balance. Zuckerberg fights for that in Facebook with his people. And I'm striving to create that with my team, I don't want to burn people out, I want them to love to come to work, I want them to love to live their life outside of work. So it’s supporting that in every way possible, so yeah, I wake up to that buzz every day. Every day and I'm very grateful for that.

GEORGE: I want to get back to the one merit badges that are now changing over to kids love life skills – how did this come about and if you can just give a bit of a background for those that are not familiar with the program?

BRANNON: Absolutely. I walked in a guy's school and I say, well how do you teach discipline? He says it's up there on the wall. What do you mean it's up there on the wall? Anyone can hang a sign that says discipline, how do you teach it? Well, if you do 5000 kicks, you have discipline. I said, no you don't, you have a really good kick. Again – teach me how you teach discipline? So I saw that huge disconnect and I knew as far as being a premium service, being able to fulfill that client's needs, going back to everybody's walking in the martial arts school, demanding you teach focus and discipline. I felt a huge gap, a huge disconnect. And the other thing I saw out there was every life skill system that was available is very task driven. And why don't tasks work?

I’ll give you my example. I was judging at a tournament in forms. Kid step into the ring, had a black belt, right? Black belt kid, perfect respect, perfect eye contact, perfect focus, perfect form discipline – everything. First place trophy. I looked over 10 minutes later, that same kid had his black belt tied around his head and he was kicking and punching his friend. So does he really possess those life skills, or was he simply dancing for the prize? I believe he was simply dancing for the prize and that's the problem in our culture as a whole. I want people to love to learn, not appear smart. I believe if you love to learn, you're learning, you will be smart.

But they put the cart before the horse, it's the same thing here. They say yes to your face, and then they turn their back and they're dropping the F-bomb. Or on the flipside, in our industry you've got leaders dropping the F bomb left and right.And I think it’s just so backward now. And of course we have the election coming up and we know we've got Trump on one side, who has no problem saying anything about anyone.

I think that's wrong, I just think it's wrong. I think we as the leaders need to teach. Going back several years before that, I really decided I wanted to develop a life skill system that was more organic. People say, what do you mean by that? You're from San Francisco, OK, I get it, you're organic. No, no, no – what I meant by that is, where people learn a life skill like focus, they practice a life skill, like focus. Then it becomes a habit through that practice, and it becomes part of their nature. So instead of saying, you have to do these 10 things to get a focus badge, we look for signs by planting seeds, by creating opportunities, environments, exercises where people organically are experiencing focus, not just simply learning it.

It’s like when you took a history class, remember that? Memorize a bunch of useless information, got a great grade in the class and as soon as that history class was over, we forgot all of it. It had zero impact on our life, zero. And I recognize that too,  I watched all the students doing these pages and pages of these life skill systems that are out there, and I'm going, it’s much like as a fighter: when I step into the ring, I used three or four techniques. So I had to learn discipline.

If I can't write a match in one short page, I better go back and rewrite it again. I'm either being very repetitive, I'm adding a bunch of fodder that's useless, so I had that discipline. Every document at the student-parent handout, which we give to the parents to utilize, but we don't tell them what they have to do: we simply say, read this.

Apply it to the dynamics in your house and you choose how they earn this badge at home. So again, holding the parent accountable, involving the community – all those different elements. And it is a little, as we say, kum ba yah, cause people, I want them to become critical thinkers, not sheep. No, tell me the 10 things I must do to get this… No, no, no, no, no, no – you tell me the 10 things you want your student to do to get that focus badge.

GEORGE: Excellent.

BRANNON: See, we live in this instant gratification, quick fix society where people want it all done for them. I think that what's lacking, because now again – I'm going to date myself George. I grew up when there were no computers, right? There was none of that. Nowadays, if I don't know something, I just Google it. Look at a video on Youtube. So that critical thinking is being bred out of people methodically, because of technology. And there needs to be that balance, where we're critically thinking through every challenge that we have. Because at the end of that critical thinking and solving a challenge you might have in your life, is self-esteem, is self-confidence, is a self-worth you feel from figuring something out. So one merit badges basically assimilate those different philosophies.

GEORGE: Great. What I like about it is it’s covering all modalities: it’s kinesthetic , so it’s physical because the kids are earning it and they’re working for it. Then it’s verbal, they get it from their instructor, well done, you get the focus badge. it’s visual, audio, and kinesthetic . I remember my son, his last martial arts gi was kind of unbalanced because he had all these badges on the one side. But the pride that the kids feel when they earn that, and they really earn it because they put the hard work into it to get it, and they wear it with pride, definitely.

BRANNON: Well, that's why it’s called a badge. It's not a patch, it’s like a badge of honor, they're earning this. And that's the key thing that you picked up right away as a parent George: sitting there in the audience, watching your child in the martial arts school, is that they learn to earn things. Because we are earning our whole life. We're earning our personal self-respect, we're earning our wages, we're earning for building a business, we're earning the respect of our team – we're constantly learning things. And I think the quick fix, give your kid everything, where they believe they're entitled, is a huge mistake and a huge injustice that we're giving our children. They should learn to earn things, that is very crucial to their development. I believe that.

GEORGE: I had a conversation about this a few days ago, that I think we're going to see the repercussions of this way of teaching. Everybody gets a reward, everybody gets participation awards, nobody has to earn anything – and I hate to be negative, I'm certain there's going to be some repercussions in the next few decades of this whole lack of education and getting people to earn what they learn basically.

BRANNON: Well yes, because they believe they're entitled. With minimal effort, they have this misconception that they're great at something when they're not. It started that way here, you see 3-4 years old, my son was playing baseball – they never kept score, everybody got the same trophy and everybody got on base. And I went, what? That doesn't make any sense to me whatsoever because you know what? Some people win, some people lose. There is first place, there is second-place, there is third – that's life. And if you can't handle disappointment or process disappointment – I do some of my best learning lying flat on my face George. Flat on my face! I don't learn to be comfortable and complacent: I learn when things are challenging, I learn when life asks me to step up and swing that bat when there's nothing left.

That's a huge difference. We're already witnessing it, we had it here a while back, where a young man who is very pretty well off at one of the colleges, wanted to date a certain ethnicity of women and the girls wouldn't date him. So he was so bummed out, he killed his three roommates, went over to the sorority house, killed a couple of them, then drove his $70,000 Beamer to a downtown area hitting people till he shot himself. Because he simply couldn't handle the disappointment and the rejection that came with that.

Rejection is necessary for life. We need to learn to process rejection, disappointment, failure – that's just part of life. And if you can embrace it and learn to embrace it as a positive and make it work for you, that's very important. I've had parents come up to me, I really think my child should have earned a badge. They didn't earn a badge in class, and that kid has. I hear you there ma'am: here you go. Here's a student-parent handout, I will give you the badge and you can choose how you want them to earn it. And then they go, wow – OK. And then they're even tougher on their kid then we were in class.

So I think that it's just an awakening and I agree with you George, we need to awaken people to that. Children simply mimic what we teach them and that's the truth. Of course, they have their own individuality, their own expression, but when the day is done, we as educators must recognize. If I take a seed and I stick it in the dark and I never water it and leave it on a paper towel, it will not grow. I give it fertile soil and fertilizers, and good water and I play Mozart to it, and I stick it in the sunlight every day, it's got a better chance of growing strong, right?

GEORGE: Definitely.

BRANNON: So yeah, I'm very passionate about that as you can hear. Cause I have children myself, right now, I have a five and a seven-year-old. And I see that. And my children learn things and they do have more than I ever had growing up as a child, but they will never walk around as if they're entitled. I'll be the first one to check them on that.

GEORGE: Excellent. Brannon, just a  few more questions, I want to touch on the TED talk and how that came about. And for the people that aren't familiar with TED, how would you describe TED?

BRANNON: I think TED is a very unique culture. Their demands are very high, very stringent. I speak all over the world, I teach all over the world – haven't been to Australia yet, but I know they're going to bring me out there soon. It'd be a great thing to go to Australia. It really is, TED is a movement, TED is a culture and it's about critical thinking. And it could be a highschool kid, it could be a philosophy professor, to a scientist, to a fireman – anybody that's a critical thinker that's trying to make a difference, trying to impact the world – TED will definitely look at you.

So I submitted a tape, I submitted my philosophy, who I am to TED. And a local TED event contacted me. And I've never had to do this: I had to submit a full written 18-minute speech what I was going to present on. They countered it, crossed it out, edited a bunch of stuff. I had to go to a rehearsal, two rehearsals, and a dress rehearsal – it was intense. But it taught me to be a better speaker, it tested my conviction on what I believe and mine was being happy on purpose.

And I spoke about happiness as a choice and what it takes to facilitate that choice of wanting to be happy. Because we live in a very cynical, negative world and I think it takes a lot to be happy. When you are happy, people want to pull you down and there's negativity, so it's really about what it takes to be happy, so it was called happy on purpose. And it's out there, I think they pulled it down because I wasn't happy with the edits. It was shot very poorly, it needed work. I had one of my people clean it up as much as possible, it will be back up at the TED site soon enough I believe.

GEORGE: Ok, well as soon as it’s up, we will link to that here in the show notes, or actually include it in the post right below here. Brannon, thank you very much for your time. There's a lot of points that you hit that I can hear you're so passionate about. I’m not fond of asking this question, but I have to ask it to you: is there anything that you'd like to share that I didn't ask you and that I didn't lead into?

BRANNON: I think we're at real crossroads in the martial arts industry. I think people believe they have to suffer for their art, and if they're in any shape, way or form profitable, they feel guilty, almost ashamed of it and I think that needs to change. I think we, as true martial artists, need to take back our industry from these salesmen. We need to take it back from these consultants, that every slick oil salesman that's trying to sell you, I’ll get you 1000 students in six months – all that needs to be done away with. I think we need to become a culture based business that's rooted deeply in service and values – and we need to be clear about our purpose and responsibly and transparently market to people and believe in our product at the highest level.

I used the Disneyland experience: you don't walk into Disneyland and they make you sign a contract to pay for next year. You walk into Disneyland, you go for that one day, they create a memorable experience and guess what: you come back again and again. And people do that from decade to decade, from the time they were a child until they become an old person. And I think it's really, really important.

We're at a crossroads and I see people are just throwing up their hands in desperation, they're giving their last penny to these guys. And I'm a consultant, so I know I'm shooting myself in the foot with this, but you really need to know who you are. You really need to spend that time. Go on a walkabout as you say there. Go on a walkabout and really understand why you're here in this world, what your purpose is. Because once you can truly understand that and your vision is clear, guess what? The law of attraction.

The right mentors will come to you. You will see them, they will gravitate. And those type of unities will happen. It needs to happen, cause I'm feeling it here. I feel like it's the dark side against the Jedi knights. And we're fighting, because people are desperate, they're giving up and they're just falling in line with the fitness industry and their marketing practices and I don't think we should be doing that. I think it's short-term, it's shortsighted and long-term, we're going to end up hurting our industry more by doing that.

GEORGE: I love it! Brannon, thank you so much. If anybody wants to get in touch for you, where’s the best place to get in touch with you?

BRANNON: Oh yeah, of course. At several places, you'll find me on Facebook as Brannon Beliso, you'll find me at Instagram, Pinterest. You'll find me on Snapchat as well. But you can go to brannonbeliso.com, all my services are there as well. You can go to my Youtube channel, there're tons of motivational videos, I post tons of free content. People call me the robin hood of the industry because I'm out there.

Also, what people are actually telling me is, don't post so much, you're hurting us. You're posting too much free content, how are we supposed to sell any of this? Well, I think you can only keep what you have by giving it away. And when the day is done, if I can make a huge difference – so be it. But my services themselves, my online videos you can purchase, different things like that are at brannonbeliso.com, and you'll find me on every social media outlet.

GEORGE: Excellent, thank you very much for your time, Brannon.

BRANNON: Thank you, sir, thank you, George, for having me. All the people there in Australia – thank you for supporting one merit badges, thank you for supporting my vision. I know I see a lot of you at the super show and the different places I speak. I know that we're kicking around the idea of me coming to Australia: don't let that one go, I would love to come out there and share this and give it a new sense of hope and possibilities of what we can do as true martial artists, who are a great businessman and be externally profitable. So thank you George.

GEORGE: Thank you very much.

And there you have it – thank you very much for listening. So: how did you like the interview? Did you get value from it? Is there something that stood out for you? How do you feel about Brannon's philosophy and perspective of delivering service and everything else that he discussed? Please let us know, head over to martialartsmedia.com/9 and leave us a comment below the show notes and transcriptions.

Thanks again for tuning in – I’ll catch you next week. Cheers.

 

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8 – Sean Allen: The Importance Of Martial Arts In Physical Education

A business to match your lifestyle while teaching the importance of martial arts in physical education? Meet Sean Allen.

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IN THIS EPISODE, YOU WILL LEARN:

  • How to structure your business to match your lifestyle
  • Life lessons from martial arts that go beyond self-defence
  • Why only having a great curriculum is not good enough
  • When it's ok to ‘sell your martial arts baby'
  • How martial arts help kids think creatively under pressure
  • Using martial arts as the vehicle of values and education
  • And more

*Need help growing your martial arts school? Learn More Here.


TRANSCRIPTION

What I've done is, I've completely changed my martial arts curriculum to answer today's problems. And it might not defending yourself against a right-hand punch in the face.

GEORGE: Hi, this is George Fourie from martialartsmedia.com and welcome to Martial Arts Media podcast, episode number 8. Today's exciting guest I have for you is Sean Allen.

Now, with this story I wanted to go full circle, because if you remember my first episode, my first three actually, the first interview with Graham and Phil from the WA Institute of martial arts, which was split over three episodes, you might have picked up that they actually purchased the school at that point from their initial instructor, and that instructor was Sean Allen. And although Sean grew the business to about 5 or 600 students at that point in time, before he sold it off, that's not what success means for Sean.

And I found it fascinating that much like myself, Sean has based his entire life around building a business that suits his lifestyle and not the other way around. And Sean is truly living a successful life for himself, he's moved down south, here in Western Australia, down south being Margaret  River area, with just amazing surf spots, where he gets to surf every day and teach a  very small, niche group of people, but really where he gets to express his personal values and teach kids the life lessons and skills to deal with problems and life situations through his martial arts, and through his martial arts classes.

You can find all the show notes on martialartsmedia.com/8 and all the transcriptions are available from this interview. If you get any value out of this episode or any of the others, please head over to iTunes, you can find the link below this episode. Head over there and just leave us a review. Five-star reviews help us get up in the rankings, but an honest review is much appreciated. With that, I want to leave you, and I’d like to welcome to the show Sean Allen.

GEORGE: Good day everyone, today I have with me, Sean Allen. Now, honestly, I don't know Sean Allen too well, but I've heard his name around the industry for quite a while. Now, my podcast started out initially interviewing Graham and Phil from the WA Institute of Martial Arts. And if you've picked up on that story, before it was the WA Institute of martial arts, the pretty much purchased the school. And the original owner was Sean Allen.

So I wanted to go full story and go back and interview Sean, because when I use to train at WAIMA, Sean Allen's name popped up a lot, and it was always these one liner words of wisdom that came from Sean Allen, and I never knew who Sean Allen was. Now, other than the start of WAIMA, before it was WAIMA, I'm going to get into that story, Sean Allen has vast experience in martial arts and has now moved over to Margaret  River, where he's living the lifestyle. I always see his surf pictures and things pop up on Facebook. I want just to introduce Sean and get him of course to share his full story. So, welcome to the show, Sean.

SEAN: George, thank you very much, much appreciate your interest in my side of the world and me of course.

GEORGE: Awesome! So, let’s start right at the beginning, with you as such. So, who is Sean Allen?

SEAN: Well, 35 years of martial arts, I'm 54 years of age at the moment – actually, it’s a bit over 35 years of martial arts. I started as a teenager, for the usual reasons. Just before us starting to talk for the interview, I said that, as everybody does, I've evolved and changed in my 50s, and I'm a vastly different beast than the one that I was when I was training and teaching in the early days when I first started as an instructor.

And I suppose we can go back to the original reasons I started training in martial arts, which probably wasn't that much different to most other people. But it depends on where you want to start, whether you want to start why I first started training in martial arts or where I am at the moment – which year should I start at?

GEORGE: If you don't mind sharing the beginning or what were your reasons for starting martial arts?

SEAN: As a young kid, I was bullied. I haven't got the monopoly on being bullied, I moved around a fair bit as a young man with my father moving up his corporate ladder and moving the family to different opportunities that he had, and I changed schools eight times. So I was always the relatively new kid, which left me feeling a little bit insecure, as it would with anybody. Later on, that was an advantage, because it means that I could adapt to new situations quite easily, but I was picked on, bullied, beaten, hit, purely for the fun and enjoyment of other groups of people.

So, when I was in school, I thought, this is crazy, I've got to learn how to defend myself because I've never been a violent character. I've never been one of those guys that like to fight. So it was a real challenge for me to be able to step into a martial arts academy. I tried Taekwondo  for a while, I've tried karate for a while, I've tried a judo class here and there, and I sort of stuck with bits and pieces.

And it wasn't until I had just become a legal age to be able to go into a drinking establishment and I saw my original instructor walking out and there was a large group of guys encircling a car and – geez, this just goes way back! And my original instructor, Rod Stroud, was not a big man. He wasn't tall, but quite a strong person. And he went out and told these guys, it was 15 or 16 guys, to clear off. 

A few of them fronted up to him and he made short work of them. And I just remember him being in the middle of a big circle and everybody being scared to go near this guy. And I remember thinking, holy crap – who is that? And I was standing at a safe distance about 50 meters away, and a guy next to me said, that's my instructor, he trains at – and he told me where and when they trained. That was on a  Sunday – I was there on Monday and continued to train. I brought two friends, they dropped out, I continued on after that.

And it was always, for me, a series of consecutive challenges. It was a challenge to turn up to training in those days because the content was plentiful. These guys weren't placid martial artists in any way, shape or form. They were violent men who worked in security, who had a string of assault charges on them constantly. So, knowing that and me being a surfy boy, who was a bit of a pacifist, it was a challenge for me to just turn up for training.

But then, lo and behold, the next year I kept training, and I grew 6 inches, so I became 6 foot 1, and I could start to get a bit more control over what happened to me. And that became a series of challenges that I kept focusing on for the rest of my life, especially the rest of my youthful training life. Full contact kickboxing, whatever was going to challenge me and scare me, that's what I would focus on. If something was easy, I lost interest on it. So the martial arts was always that focus and challenge for me and challenging myself.

GEORGE: Ok, it’s interesting you mention how these events, and it’s always easy when you look back at these events in your life that seem as if you had a disadvantage, you moving around and moving around. But then there's always a hidden benefit that you're going to discover later like you said, it was easier for you to adapt to situations because you kept on moving around. So you mentioned challenges: what were the challenges you were struggling with, just to get to training and so forth?

14199200_10153916008768511_482799919776758480_nSEAN: In those days, the intimidation factor in training was reasonably high. I just posted a picture of my instructor standing next to Bob Jones, with their shirts off in the 80s when I was training with my instructor. And there was just a string of comments like, omg, who would ever step foot into a room with those men? People who were there in those days go, I remember the fear of training with them. And these people that were commenting and saying I remember the fear – these guys are Australian title holders in kickboxing. They're national, international champions, in their own field, in full contact – Thai boxing or kickboxing.

So these guys are not just your general mainstream Joe off the street – these are highly accomplished fighters, who admit to being scared when they trained with these two men. So, for me being a pacifist and being not a natural fighter, it was hard for me to just wander into training. And it’s only now, in the fullness of my fifties, that I can say – yeah, I was scared! But to me, that was the challenge that I wanted to overcome, I didn't want to be scared.

I remember, at school, being scared of people challenging me to fight, purely because I didn't know what to do. So, by confronting that fear, funnily enough, it extinguished. And within about five years, I was fighting full contact, I had state titles. Most of my friends started teaching earlier than me. I just wanted to work in the security field as a doorman. I wanted to fight full contact, I wanted to continue to focus on getting control over my emotions in serious situations, and not teaching because I didn't feel that I was qualified to teach yet.

GEORGE: Ok, so how did the journey of teaching then come around? And I'm going to get back to that, because there's obviously a vast difference from what you described now, with the whole intimidation factor. I could be wrong, but it’s something that I haven't really seen in other places today.

SEAN: Yep.

GEORGE: So we can get back to that, but how did your journey then evolve into teaching from there?

SEAN: You know, it’s funny because of just this week, I was standing in front of 20 kids, we're doing a martial arts class, and one of the kids said, why did you start teaching? And it stunned me, because I thought, first of all, I couldn't remember, cause when you're in your fifties, it’s hard to remember where I put my keys, let alone what my original motivation was.

So I had to think about it and I remember thinking, when I first started training, I enjoyed the training so much, I wanted to find a way to be able to continue to train more. And I started training and then, especially when I started focusing on a full-time martial arts club, I wanted to be free to train during the day, so I wanted to be able to run the martial  arts school at night, so I could train and surf and do all the things I enjoyed during the day. So, my initial motivation for getting involved in teaching was more of a perception of a lifestyle than wanting to help people.

I know that sounds selfish, but I've got, to be honest – I wanted to be able to train other people and create strong black belts and all that stuff, but I wanted to be able to train my way. And that was my initial motivation. It just so happened that I was studying to be and was a school teacher in those days, so my method of articulating a technique out the front or just being able to control a group of people was one that I’d learned at university, not one that I just sort of fell into and had to work out along the way – I was professionally trained to be teacher.

GEORGE: OK. All right, so – how did the progression go then from that point? You started teaching, where did you go, how did the whole ownership of your first school come about?

SEAN: I was reading self-help books and positive thinking books in the 80s. I was also buying cassette tapes and listening to those in my car or whatever it might have been in those days and I remember it one time, they said, they were talking about creating your own future, creating your own lifestyle, to just going to work for someone else and jamming in what you'd like to do on the weekends. They said, in this particular program, they said – write down your perfect day, write down your perfect week, write down your perfect month.

So I wrote down my perfect day, what if I would have taught martial arts during the night time, and during the day, I would be free to do what I wanted to do? Because in those days, I had a boxing trainer, I had a Thai boxing trainer, I was still fighting full contact, I was doing a whole range of things. So I thought – what fits in with my perfect day? Don't think about what I'm doing now, think about what fits in with my perfect day. And running a martial arts school did.

So, therefore, I had to work out, well, I've got to be able to create the same income from running a martial arts school that I am as a school teacher. Because if I'm making $80,000 as a school teacher, and I can only make $50,000 as a martial arts instructor, my opportunity cost is $30,000. It’s costing me $30,000 to be a martial arts instructor. So, as you can see, I researched the economics of running a martial arts school to fuel my perfect day and my perfect life, how I wanted to run my life. Most people do it in reverse.

GEORGE: Interesting. And I don't think it’s selfish at all, because that's what I'm doing right here, it’s a lifestyle by design. I've structured my business around the way I’d like to live and it’s fascinating that that's how you actually started your whole planning. And really strategically planning it out, that this is how it’s going to match your lifestyle by design, as such.

So what were the next steps to follow? So you had this plan in place, that this was going to fund your lifestyle in a perfect way, that you're able to surf and do all your things and still have your passion for martial arts grow and evolve. What were your first steps to open a school and get that started?

SEAN: I've had 8 different locations for martial arts schools. Seven or eight, something like that. Well, now it will be nine with River included, but my first locations were part time locations, shoestring budget, leaving pamphlets in letterboxes, got my first few students, just started to get it going.

Interestingly enough, the information that was around in those days for running a professional school – this is before the internet: all you were left with is a couple of international magazines and I bought online, well, not online, I bought via mail and paid for a book to come to me on how to run a martial arts school, and this is archaic stuff!

And basically, in those days, I just got started with teaching and was trying to read everything I can on martial arts school. Because there was only like a handful of martial arts schools in Australia that were running professionally. And even then, you'd find that the guys might have had a day job or were supplementing their income in other ways. So I really had no other schools to look at that I could say, I want to model my school on that. So I just gradually learned by trial and error.

For example, a student of mine, I bumped into him in the shops, and I remember thinking about this recently, I'm amazed at how simple this was and people these days who run a school would think, it’s a little bit archaic for Sean to learn it this way. This guy said he joined another school. And I said, wow, OK, how's it going? And he said, Sean, the type of training is inferior to the type of training that you do, but on the walls are all the requirements for the belts, so we know where we're at and we know what's in front of us. He said it’s a little bit unclear as to what we're expected to do in the future to get better with you.

And I remember it hitting me like a bolt – that's so obvious. But in those days, none of us used to do that, because we'd come in, we'd rent a hall, and then we'd move out and someone else would come into the hall. And rented after us, so you couldn't put stuff on the walls or windows or whatever. So I started doing things like that, I started letting my students know, and I'm talking probably 1989, I started letting my students know, this is what you have to do for your next level. This is the reason why and you have to practice this and we're going to help you.

And I started to be able to do that and the school grew. And then one of my higher ranks quit and one of my other higher ranks saw him out somewhere and said, how come you're not training anymore? And he said, I'll tell you the truth, there was nothing wrong with Sean, he said it was just that I'm sick of learning white belt stuff all the time. So I split the classes up, cause it was all belts in one class. And I had so many people beginning all the time that I just couldn't focus on the advanced people and the beginners.

So that was the start of splitting classes, the start of a rotating curriculum, that was a start of requirements. So, unfortunately, it was a school of hard knocks in those days. You learn when things went wrong and you really had to sit down and think and take it personally: he quit because I couldn't take care of him. So it went from 10 or 15 students, I changed locations, because my then the current location was taken over by the state emergency services, it became an office budding. I moved to another location, which had a cheap rental agreement, but it was in the wrong demographic, it was in a Mount Lawley, which is a retirement area practically.

So I just couldn't work out why the phone wasn't ringing. So I closed that down and got a map of the northern suburbs of Perth, our city. And put markers, dots wherever all the high schools were. And then I put a different color marker where all the primary schools were, and looked at the spread of dots, and just looked straight in the middle there for a location. Found a location, started training – lo and behold, the phone starts ringing like crazy. I outgrew that, moved into Canham Way, just down the road from where you're training with WAIMA. Outgrew that and then moved into a big center. Outgrew that, and moved into the combined buildings next door, and the rest was history.

GEORGE: There's a lot of growth spurts there, what do you account to that? You mention the structure and people knowing exactly where they're going, but what was the cause of getting the word out and getting people to reach out to you that the school grew so much?

SEAN: Two things: number one, in those days, you would put an advertisement, an ad in the paper. I remember, I put an ad in the paper and I would hear, I don't know if your listeners will remember the old pager system? Before mobile phones, we had pagers. And it was like a little button with beep on a little machine and it would be a message to say, John Smith called, please call me back on such and such, interested in martial arts. So I remember, I would get 60 inquiries in a night in those days!

GEORGE: Wow!

SEAN: And I remember at one stage, I had 30 people coming to watch a  class. So it was 30 in a  class and 30 people watching. So it was a case of number one, you were fishing by yourself in a River full of fish, with hardly anybody else fishing, and they were just jumping onto the hook. The unfortunate thing was that the systems were a week. My ability to be able to retain a student was a week, so I had a lot of student loss in those days. But because I trained so hard, I was reasonably articulate at the front of the group of people. I actually had a linear growth pattern with my schools.

A lot of guys, they might have been great at marketing, but I grew nine students a month for about three or four years. And when I say growth, I might join 15, lose 6, which is 9. But I gradually grew, I grew nine students a month, until I had about 500 students, which was unheard of in those days. And it was also my ability to be able to change the system that I was training under, and having the courage to be able to go – I'm not going to do that and I'm not going to do that because I don't think it’s a good idea. If I'm going to lose members, I'm not going to sacrifice quality, but I'm not going to do something just because it was done in the past.

So it was that, the courage aspect to be able to front up to my instructor and say – look, I'm running a school, I want to do it properly. And he'd say, great Sean, and I’d say, I don't think I should do that, that, that and that, which was relatively unheard of in those days. And luckily, he supported me and didn't beat the living daylights out of me.

GEORGE: It sounds like you picked a great location, you had a rush of people – obviously there was a lot of word of mouth because people wouldn't just naturally be attracted to your location as well. So, with all this happening and you say you pretty much had to scramble to get things in place to retain the business – what were the systems you put in place first up, to structure the business, to maintain all that flow?

SEAN: First of all, for me personally, when I was teaching all the classes, initially I was teaching 7, 8, 9 10 classes a week. Again, it was trial and error. First of all, I had to identify what the requirements were and make them visible for all the students. Then I had to work at how I was going to train people of a variety of different levels. You would have, obviously white belts, people who've done a year, people who've done 5 years, so you've got to think, how do I split the classes up?

And I remember one of the first things I did, I mean, I tried a lot of things – I would get all my black belts, and I would say, right – can I get you to take all the people that joined in, for instance, what is it now, September? So let’s make it August. All these people who have joined in August: I want you to take them through and teach them all the white belt curriculum through to their first belt – go.

And he would take them and there might be around 15 people in his group – I've still got all this paperwork funnily enough, in my archives somewhere. And he would have to identify who they were, he'd have to know their name when they've trained. They would have specific times with him, and as  I'm joining people in September, I’d have a separate black belt take those people on. And then as the first guy from August started to train those people, I’d be watching him. He would then graduate those people, we'd have a graduation night, and he would dump them into my class.

And then he would be free to take on the next month of people, say in October. So I tried that for a while. I then had one instructor training all white belts, no matter when they joined. So I was constantly changing things around to work out what worked the best. A mistake I made in those days was, I had an instructor in  a room next to me teaching, and I was teaching the advanced grades, and I realized that through word of mouth, he wasn't following the curriculum.

So in retrospect, I should have had someone taking the bulk of the students, someone taking the beginners and me floating between the two groups. So it really was a trial and error thing in those days. And I'm talking early 90's when the school had probably around 100 to 150 members.

GEORGE: You're talking about this curriculum stuff in the past – this is a conversation I had recently with a jiu-jitsu instructor, about the whole structure thing. And I'm a novice, but when I've trained traditional Zen Do Kai and that type of martial arts, there was always the structure. You could see what was going, what you need to do. And it kept you on track. And then, I started training jiu-jitsu and it was sort of, you get thrown in and there's no clear definition of what you're doing.

You just know – OK, you're training jiu-jitsu. For something like jiu-jitsu, and I know that a lot of Muay Thai clubs do that as well, that it’s just, there's no real structure of training: what advice would you give someone that has that type of style, that they can put things in place and sort of create this curriculum style that people know where they're going?

SEAN: Ok, well, first and foremost is, most schools might have a curriculum and requirements and what have you, but they're successful because of the personality of the person at the front. They're not successful because they teach Arnis, Muay Thai, Brazilian jiu-jitsu, or whatever, even though Thai boxing and Brazilian jiu-jitsu and MMA are the buzzwords today. So, yeah, if I taught some weird system of martial arts, it would be harder to make a viable business out of it. But having a good curriculum is only part of it.

If you've got a good curriculum, but you're boring at the front, you're going to struggle to be able to retain students, because in this day and age, the way we can access things on the internet, people want edutainment. They want education and entertainment at the same time. They want edutainment, so therefore, if you're an instructor, you need to be able to obviously show students what you're teaching and where that's going to lead to, but you have to ensure that they're being entertained at the same time.

I don't mean entertained like they're laughing, but you need to give them a buzz in their training. You need to give them a buzz out of handling frustrations successfully, because in the 80s, to create a large body of students, they made it easy. And then you ended up with weaker long-term students, whereas the reason the MMA is so powerful these days is because you can't survive as a weakling. You either quit or you blossom and you toughen up.

So going back to your question, my focus for one of those instructors would be to create a visible pathway that you are taking your students through. The instructor knows what they're doing, for instance in Brazilian jiu-jitsu to get from white to blue. But they have to make the student understand that pathway and understand how they're going to get them there. That's something that we never did before, you just don't question your instructor, and say why are we doing this? That was just unheard of. Usually, it was met with violence or expulsion from the school.

GEORGE: Ok, great. So what made you, not knowing the exact history, what made you sell or leave your Greenwood location?

SEAN: A succession plan for any business owner is important, and also taking yourself out of the picture, so that I wanted to be able to ensure that the business would continue to run and continue to service the 400 or 500 members, and it floated between 400 or 500 for probably a couple of decades, maybe a decade. And when I sold it, it was about the 400 mark. And I effectively, not entirely, but I removed myself from the situation and I wanted to be able to have a system that still created solid students, even if I wasn't the one teaching all the time.

So the decision to move out of the spotlight was a variety of things. I knew that I wanted to embrace a new direction in my life and I think that you can't move in a new direction in your life in any area of life unless you completely let go of an old direction. It’s a bit like, you can't see what's on the horizon without setting sail and  leaving the safety of the port, you might say. So that was my motivation because I've always had an ability to be able to change my mind and go that way if I feel I want to pivot.

So, when I was about, what am I now, 54 – about ten years ago, when I was 44, I realized that my direction was changing. I had a faltering marriage and the Grahams and the Phils in my club supported me in that, which I'm forever grateful for.

And I was really going through something that we all go through, not a midlife crisis, but just a questioning period – who am I, what am I doing? What's my contribution to the world? Is it just martial arts? How am I contributing to my own life and my world around me? So I realized I needed some time off. At the same time, I had two kids in high school and I realized I was missing their growth. So, for example, when I did sell the school, my focus was to get back in touch with them.

So I spent basically two years, not being  a full-time dad, but traveling with the kids and sort of concentrating  on getting myself together after nearly 20 years of total focus on the business. Yes, I was burned out, but I need to be able to find someone who could carry the mantel of business because I'm  not the sort of person who can just  close a business down and walk away.

I'm mentally and emotionally traumatized  every time someone quits my martial arts school, even when I had 400, I would still be traumatized  when someone says I want to quit. I’d take it personally. So knowing that I had to create a system of strength that could carry on after me. I looked at franchising, partial ownership, the whole lot, but I thought, no, I want to step away completely.

GEORGE: We touched on this a bit earlier – how have you evolved then? You mentioned that you had this whole change and real questioning of who are you and what you want in life. And now you've moved out of Perth, you've opened a new martial arts school: how have things changed for you?

SEAN: Well, one of the things was, one of my kids was questioning – I've got two kids, and one of the kids was questioning and saying, we won't see you as much if you move to Margaret River. And I said, look, I'm only 3 hours away, but how can I teach you – I'm your dad, I'm supposed to show you the way in life: how can I teach you to chase your goals in life if I don't chase mine?

So that was the reason for me going, OK, rather than me spending a month a year living in an idyllic location, and 11 months of the year working so that I can do that, why don't I just live in an idyllic location? So we looked all over the world for places to live, we looked at the fact that myself and my wife have both got kids: I've got two kids, she's got triplets. So we have 5 kids between us, we wanted to stay accessible to them, so we had to make it within two or three hours drive away from Perth.

And then we just got the map out and said, where do we want to live? Not where do we live now: where do we want to live? Which goes right back to our original conversation: what kind of a day do I want to lead? What would be a perfect lifestyle for me? Not how much money do I want to earn, or what kind of house do I want to live in. It’s what kind of activities in enrich me on the inside most?

So I tended to that first, and funnily enough, I'm a better teacher now, I'm a better martial arts instructor, I'm a better dad, I'm a better partner because I've taken care of myself first. So when I focus on my wife or my kids or my parents, I'm totally focused on them, because I'm coming from a strong, calm foundation of – I'm living the life I want to.

So that was the reason for the move, the departure from the big martial arts school. Everyone used to say, how can you sell your baby? And it's like, well – it’s not me. It’s something that I've created and it will evolve with the next owners too, which it has. And now I need to move in a different direction. I had to really investigate what matters to me most in the world, what do I think is wrong with the world, what do I think is my message to the next generation, and that's the basic message I have. I just happen to do it via the vehicle of martial arts training.

GEORGE: That's awesome. Sean, it’s been great chatting with you! Is there anything I missed, any questions that I didn't ask that I should have?

14333207_10153944234108511_5067751564843855344_nSEAN: Look, the thing I totally focus on now is, in the martial arts industry, there is a lot of who's got more students, whose got a bigger location, whose students are the best, whose students have more titles, which instructor is toughest. And at the end of the day, with the challenges that we are facing globally and nationally, who fights better than another person is of minimal interest to me and really to everybody.

It’s the things that are challenging us globally and nationally, which is what we should be focusing on. So I've looked at the things that matter to me, things like climate change, things like religious intolerance, things like crime and drugs and what have you, and I thought, right: these are the things, which are important. These are the things that are really going to threaten the lives of my kids in the next decade, let alone by 2050.

14054138_10153872490968511_9104346470015392360_nSo I thought if I can identify the types of things that, for example, kids need to be armed with to be able to be successful and happy in their life. Sure it’s an ability to be able to defend themselves, but that's not of primary importance, kids these days, adults for that matter too, but kids these days need to know how to think creatively. They need to be able to make up solutions to problems where there is not an obvious solution. And martial arts can do that.

Martial arts, it’s up to the martial arts instructor to go, look: I've taught you defenses number 1, 2 and 3: they're not gonna work. You've got to work out how do you blend 2 and 3 together. You've got to work it out, I'm not going to save you. I mean, I save my little kids occasionally by going stop, start again, you're crying, whatever it might be. But quite often, after six months of training, they're stuck underneath someone in Brazilian jiu-jitsu or whatever it is – I'm not your mom. I'm not going to save you, you've got to work it out.

13692905_10153789969843511_7822940420007814257_oPerson on top – stay on top, come on, you can do it. I'm there barracking for you, but I and your mom or dad are not going to save you. And it’s that, I suppose tough love, but it’s that making people comfortable with the struggle and getting to think outside the box, even when it’s uncomfortable, that's a life lesson. And that's something that should be articulated by every instructor. Who cares who can punch the hardest? It’s can you handle the difficulties in life and can you come up with answers.

I mean, what is it: 40% of the jobs in today's market won't be in existence when the kids today leave school. And what's that, by 2020 or whatever it is – 40% of the jobs won't even exist! So we don't even know what the future's going to look like. We have to teach our young people, and adults for that matter, to think creatively under pressure. That's what martial arts can do, very well. As you can see, I'm passionate about that. When I talk about the history, it’s like, ok, I'll tell you what happened years ago – today's different. And that's what I've done, I've completely changed my martial arts curriculum to answer today's problems. And it might not necessarily be defending yourself against a right-hand punch in the face.

GEORGE: Wow, that was a great way to end things off. Thanks again for your time. If anybody wants to get in touch with you, I know you also do coaching, where can people get in touch with you?

SEAN: If they search Margaret  River Martial Arts, they search Sean Allen – I've got websites and what have you. Me, growing myself financially, that's sort of taken care of now: I'm more interested in seeing social change and change within the industry, so if anybody wants to contact me, they just search me and search my name and Margaret River martial arts. And just stay in touch with the types of things that I'm talking about because I'm researching the latest educational techniques for martial arts instructors.

For example, my martial arts system that I'm teaching now is a blend of the Montessori education system and traditional martial arts. So if someone wants to learn more about that, I've written articles about that. I’d rather see me turn the industry upside down so that it’s helping more people, rather than having more violence to an already violent society. I don't think we need people to be more violent: I think we need people to creatively think their way out of problems more.

GEORGE: Excellent. Sean, thanks again for your time, it’s been great chatting to you, I hope to chat with you soon.

SEAN: George – much appreciated, and thanks for asking me in the first place.

GEORGE: Thanks, Sean, cheers.

And there you have it. Thank you, Sean Allen. And as you could hear the last few minutes here, that is where Sean's real passion lies. Being able to teach people life skills through martial arts classes. Big takeaway I got from that is, what's success for you? Success doesn't mean numbers and big premises, but what is a success for you as a person and what are you doing to serve your life purpose through your passion for martial arts?

And he’s got a completely different process, the different system in place for a school. Very niche based, very small, and has a huge waiting list. Think about that, how you could apply something like that, although this is not a tactic for Sean, it happens because of his good service. But if you've only got small premises, think how you could differentiate yourself from all the other martial arts schools out there, by providing a better service, actually have a waiting list because you are in demand. And by that of course, when you have a niche service and have a better service, people are prepared to pay more for that.

So once again – show notes are at martialartsmedia.com/8, the number 8. I have a few exciting guests coming up, I'm also working on an excellent training, online webinar training for martial arts school owners, about all the aspects of martial arts marketing methods, but more on that later. That's it for now, thanks again for tuning in and I hope to speak to you soon – see you next week, cheers.

 

*Need help growing your martial arts school? Learn More Here.

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7 – The Smarter Way To Go About Martial Arts School Student Retention With Paul Veldman

Paul Veldman from Kando Martial Arts shares how to improve martial arts school student retention by spotting the ‘quitting signs'.

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IN THIS EPISODE, YOU WILL LEARN:

  • Knowing your demographic without being everything for everyone
  • Market for a season or a reason
  • Growing young confident students through Leadership Programs
  • Who your real competition is
  • The real reason why your students leave
  • The one thing you need before your martial arts business will flourish
  • And more

*Need help growing your martial arts school? Learn More Here.

 

TRANSCRIPTION

Personal development is a big thing. And as you know, as most martial artist instructors know – the bigger you get, the less trouble you seem to get into.

GEORGE: Hey, it’s George Fourie from martialartsmedia.com and welcome to the martial arts media podcast, episode number 7. Today, I chat to Paul Veldman from Kando Martial Arts. Another great chat, very inspirational. I’m getting a lot out of these podcasts. My focus is always to start with something martial arts related, but I see it evolving, with all the chats that I'm having and all these great martial artists and business owners that I'm speaking to. It always evolves to the deeper stuff behind the business, what makes the business work, the message behind it and so forth. And that's what you're going to discover in today's podcast as well, so more about that in a minute.

I have a few excellent interviews coming in the next couple of weeks, and I'm going to continue with this week by week, interviewing top martial artists, top martial arts top business owners, top business owners, top motivational people, coaches – you name it. Anything that relates to martial arts in a way and can help you build your martial arts business. From my side, I am preparing to do a series of martial arts podcast with a few live pieces of training, about different aspects of online marketing. How you can grow your business through online media. And the more I speak to martial arts business owners; I see there's a lot of confusion out there on what is the right thing to do, what they should be doing.

Some people that have gone down the journey spent a lot of money on somebody to do their SEO or something stupid. They forked out thousands of dollars and pretty much wasted their money and came away none the better. And I see there's a lot of distrust because of people out there that give advice; that shouldn't be giving advice. Old school methods and just taking a chance to provide real crappy services. It’s something that drives me nuts, but it’s unfortunately out there. And I can see the frustration that people have by going down these avenues and not doing the right things first, which is very, very costly.

So I'm going to embark on a bit of a journey and do a few live training. I've got a few things in mind that I want to teach that I know the essentials. If you've downloaded our martial arts business plan for online media, you will get an idea about what those essentials are, and I'm going to shift a few of those things around and elaborate on them. But I would like to know from you: what would you like to learn, what would you like to know about? Obviously, I'm not going to teach about anything that I'm not qualified to do.

If it’s something that is pressing, that everybody is requesting, I will get an expert to help with that. Or if not, I will do the research and make sure I do my homework before I offer any advice. But anything else that we talk about, that I talk about, I’ll make sure that it’s tried and tested, that it’s been done before, that's it’s not a thumb suck idea. I would like you to get in touch with me. My email – I'm going to say it on the show: george at martial arts media dot com. Very easy, george at martial arts media dot com. Email me directly, tell me what you would like to learn about, what you're struggling with, what your biggest obstacle is in your business now, and I would like to focus on that and give a few training.

So that's it for now, that's what's coming up in the next few weeks, but we still have a few interviews to go before we get to that point. Ok – show notes is at martialartsmedia.com/7.  Show notes; you can also download the transcript from there. And that's it for me for now; please welcome to the show – Paul Veldman.

GEORGE: Good day everyone, today I have with me Paul Veldman, all the way from Victoria. You're based in Melbourne, is that correct?

PAUL: Based in Melbourne, yes.

GEORGE: Based in Melbourne. And Paul is from Kando Martial Arts, and Paul has been in the industry a long time, and it’s funny enough, as I was researching for people I can interview, a lot of people said, “I've been mentored by Paul Veldman.” And that's kind of how I got knocking on Paul's door, and I thought I’d like to get him on the show and get him to share all his industry experience and knowledge with us. So welcome to the show, Paul.

PAUL: Thanks, George, good to be here.

GEORGE: Awesome! So, I guess to start right at the beginning, how did you get into martial arts and what's your background story?

PAUL: Martial arts training, I probably started when I was around 13 years old. And there was no real reason, I wasn't bullied, I had a nice stable house, a home. It was just something I thought I might like to do. Spoke to mom – mom said, you can do martial arts, and I’ll pay the fees, but you've got to find somewhere you can walk to, because I'm working, and these are the jobs you've got to do around the house to make up for your fees. So back then, 30 years ago, there was a judo club or a freestyle karate club in walking distance, that was the choice. So I went with freestyle karate, and I've been training ever since.

GEORGE: All right, awesome. You were also in the police force, weren't you?

PAUL: Yeah, and that was the tipping point as to why. So I trained as a kid in the freestyle karate, I went into traditional karate in the Shukokai stream. And training with my instructor, as we were all young and fit and having a great time and training two or three classes a day, a few days a week, then in conjunction with that, I was going to have a crack at our special operations group on the police force. And in training, I blew my knee up. So I had a full knee reconstruction, and I went from training five or six days a week with my instructor, training at my workplace, training at the gym, to answering phones in a room with no windows.

And as you can understand, it drove me crazy. So I went down to my sensei, and said, I am going nuts here, can I come and help out on the mats? And he said, yeah sure, come on down, help the kids classes. So there I am, in my knee brace, with my crutches, hobbling around. I got off the crutches, and he says to me one day, why don't you open up a club, there's a place down the road? And I went, oh yeah? How hard can it be to run a business in a martial arts club? So for the next ten years, we ran it very, very, very badly as far as the business side went. We taught what we knew. We didn't market; we didn't advertise, we didn't know anything of that.  I worked full time in the police force; I worked six days a week in the club.

We had a young family, and we went through burnout phases regularly. And then, maybe ten years ago now, the first martial arts SuperShow was running Queensland and the first martial arts business seminar I ever went to was with a local Roland Osborne. And the first thing he said to the class was, everybody will leave you in your school. Everybody who's in there now will leave you. They might leave in thirty years time when they've fallen off the perch, or they may turn and quit tomorrow.

So enjoy it, make the most of the time you have with them, but don't let it become personal when they go. And that resonated with me, cause I just lost one guy who was helping me out, and he got a promotion at work, and he left. So I was back to running the club by myself after eight years of running, and I was just in total burnout stage. And so it was then I realized – you know what, there's so much more to the industry than just learning to how to throw a punch or a kick. We might be black belts in what we're doing on the mats in whatever style we're doing it, but boy, we're a white belt or less in the administration, business owner things.

And so that's when we discovered, if we're going to do this, let’s do it properly. Let’s reach more people, let’s do it well. Let’s give people the same goals and career opportunities that we had. So we started getting some business mentoring, we started looking into the subscriptions around, which back in those days were very American, but it was the turning point, it was a real tipping point for us.

GEORGE: Ok. So two things I want to get back to the American vs. Australian systems, and how you adapted that. But going back: you said your first ten years, you guys sort of run it badly. What were the core mistakes that you were making at that time?

PAUL: I think, especially in the first couple of years, you try to be everything to everyone. We were a Shukokai karate base, but with what I was doing in the police force, we were just starting to blend some Brazilian jiu-jitsu, some Filipino martial arts. So you have somebody come in and say, do you guys do Cato, and we say, yeah absolutely, we do Cato, we're Shukokai. And you have someone else come in and say, I want to do sparring, but I am a bit scared, do you do it no contact? And we say we can do non-contact.

Next bloke comes in and goes; I want to get on the mats and punch on, and do full contact. And we go, we can do full contact. And you make a little note to yourself, looks like I'm sparring with this guy most of the time. So we didn't know what our demographic target was. We ran classes that we enjoyed, and to be honest, that's still the basis of our club today. I enjoy the traditional karate, the values, the strength, the style. I enjoy, although I'm not very good at it, the Brazilian jiu-jitsu. I enjoy the Filipino martial arts, so that's what our styles evolved into.

But we're a lot clearer now on who we want training with us. We don't want the knuckle-dragger who's going to come in and hurt people, who want a professional fighter because we can't cater to them. So identifying who our ideal customer was looking at who do I want to train with? Who's my perfect training buddy? And that evolved into, well – who's the best customer for what we offer?

And so when someone comes in, who's wants don't suit what we have, then we're really happy to recommend a couple of clubs nearby, there's a couple of really good mixed martial arts clubs, there's a couple of smaller clubs that are maybe a little bit cheaper than us and a bit less full time. And to be honest, I'm more than happy: as long as someone's training, I think that's great. If they're training with me, that's fantastic, but I would rather have someone not join me, and go to another martial arts club, than not train at all.

GEORGE: For sure. Ok, so that solved a lot of problems, when you defined exactly who that audience is that you can zone in with your market, and it’s something that comes up in the interview yesterday as well. So, moving on from that: you mentioned you learned from the American systems. I've worked in America for a long time, and I had a shell shock when I came to South Africa, and going to America, coming to Australia – I was adapting myself to those different styles. Now, you've mentioned that you've learned a lot from the American way of doing things: how did you take that and applied it to the Australian market, without becoming too Americanized as such?

PAUL: Our first package we joined up was a Mayer package. And what it gave us, it started giving us structure. It started to say – have a plan. Because I think I've run my club for nearly two years and nearly closed the doors, before I put the pamphlet out. You know, the old adage – if you build it, they will come – build it and they will come if they know about you! So we found with the American Marketing, one – it was all there was. There was nothing local back then. And so, it gave us a structure; it gave us things like marketing for a season or reason.

So when father's day came around, the father's day workout, New Years, Spring specials. And tying it with all that makes sense. Their senses might be opposite ours, so the package we're getting is no good for now, but it gave us an idea. It gave us an idea of making things colorful, and not just putting a sign in the window. But then, the artwork was never for the Australian market. They don't look like Australians. We're relatively similar on the outside, but the artwork looked very American, the Mother's Day or thank you, mom, M-O-M – never translated. But it gave us a start; it gave us a bit of an idea of what was happening.

The first guy, a mentor I know, was a chap called Keith Scott. A fantastic little Texan, he's just a wealth of knowledge, a guy who shared everything. And he came to Australia a couple of times, and we started to bring him around to the Australian way a little bit, and he would help tweak things. He came and did a two-day assessment of a school, where he stayed with us for two days. He came to the school, sat through all the classes, all the instructor meetings, etc., to feel the difference.

We made those mistakes through trial and error – some ads worked, some ads didn't work. It was a little bit of a shotgun effect, where we'd throw everything out there and the ones that came back, we'd go with them more. So we gradually fine-tuned things. Nowadays with Facebook and social media, that's a massive part of it that we're still getting our head around.

GEORGE: Yeah. Well, one thing you brought up, and this is something key that we try and teach: if you're doing social media and stuff yourself, the easiest way to do things and to get traction is just pay attention. You had a name for it, season or reason I think it was?

PAUL: Yeah, the market for a season or reason.

GEORGE: Yes, and that's such an easy way to get traction in social media because, when you're talking about what's already been talked about and you can tie that into your marketing, people are automatically paying attention. They're already paying attention to the Father's Day, so piggyback on that promotion that's already happening and then make that your marketing.

PAUL: Yes.

GEORGE: Ok, cool. So, how many locations do you have at this point?

PAUL: We have three locations, the main one is in a place called Hughesdale. We run… I think we're seeing around 670-680 students out of that one. We've got another one that's two years old as of yesterday, they're seeing around 250 students, and we've got one that's six months old, and there are about 80 students.

GEORGE: Ok, so let’s go back to how did this all evolve? At what point did you decide you were ready to branch out and go for that number two?

PAUL: I guess, with working through the police force as well, I got out of police force about 6- 7 years ago. Not because I didn't love what I was doing, but the time just came to jump, one way or the other. I was finding I wasn't doing anything properly, I was half doing the club, half doing the police force. And so, when I went full time with the club, it gave me so much more opportunity to develop. Not just the style or the students, but the instructors. That was one of the key points, after that first mentoring was to understand that you can't do everything by yourself.

You've got to build your team. And your team might be your guys on the mats, your guys on the desk, it might be your accountant, your solicitor, but your team has to be there. I’m very lucky that I've got still with me now some really good young guys, kids, that are now in their mid-twenties. And I always earmarked an area, that demographic. I lived here; I thought this would be a great club one day. And a couple of young guys that talked about running clubs, and one day, James came in and said, I know you've always said you'll do this area, but I wouldn't mind starting something – what do you think?

And I said, look, I'm not in a position to do it, so, we could do that – what do you think we do a partnership? And he said, well what does that involve, and I said I have no idea at all! So, we formed this idea of a partnership, which is an interesting demographic. Like I said, James has been with me since he's been five years old, and he's now an extremely competent 23-year-old instructor practitioner. So we went – let’s just do it. And the stars aligned to a certain extent, and I think it’s like anything: if you've gotten things on your checklist that you want to have happened before you proceed to something, good luck if you get 6 or 7. So do we prepped in some areas? Yeah, absolutely.

James is a fantastic instructor. The premises came up quickly, which was unusual down there, so we thought let’s just jump at that. Areas we could have worked more on if we had more time, was the admin side of things, the business side of the club. But we're up and running. We had some teething problems, we fixed things that we needed to go, and as long as the face of what was happening, to the students, to the customers, was OK, and then the behind the scene stuff – we scrambled where we had to scramble. So it wasn't an expansion plan as such, it’s just that we had such great success here.

And the guys who helped me make this place so successful by taking classes and being such great instructors saw it as a genuine lifestyle choice. And so, we thought why not? It’s not your traditional career path, but we know that financially it can be rewarding, and even more so rewarding in the way that you interact with people through what you can do. So the plan to expand was never “I think I want to open up two or three clubs.”

And one of our mentors, Fred DePalma, says, “When you think about opening your second or third club – don't.” Headaches do come, things get to a certain critical mass, then things start to come together. The clubs support each other; you bounce ideas off each other. So yeah, I guess to answer that – I never planned on opening multiple schools, but we a have a really good instructor development program, where we almost develop the instructors to the point where, if we don't let them go at it under us, they're going on their own anyway.

GEORGE: So what does that involve? I’ll probably skip this step as well. Were you balancing your full-time job and then the school part time?

PAUL: Yes.

GEORGE: So you went full-time with the school first and then opened the second one?

PAUL: No, I’d run the school six days a week from the day I opened it, this was just, again, not knowing what to do. My instructor ran his school six days a week, so I did the same, I ran my school six days a week. But I was also working a full-time job – he wasn't. So that was probably mistake number one, it was too much. And doing that for multiple years, where every working week was 80 hours +, was just crazy. The kids paid the price; the family paid the price; we don't do that anymore. Even the new schools on their full time only run four days a week. And we won't run more than four days a week until we create a critical mass. So there was that.

GEORGE: Ok, so you have this program then where you sort of groom the instructors. Can you elaborate a bit more on that?

PAUL: Yeah. There's a very solid element of self-defense involved in martial arts. And my background, my street background with policing and so forth, has helped with that, what works and 14365348_10208838587554765_1464196218_n1what doesn't work. But in this day and age, especially the demographic we live in, our area – 14365348_10208838587554765_1464196218_n1personal development is a big thing. And as you know, as most martial artist instructors know – the bigger you get, the less trouble you seem to get into physically. You don't have that need to get into a confrontation, you've got nothing to prove.

Your awareness of what can happen, both to you and from you is there, so we work very much in developing the kids and their confidence. We start off with what we call a leadership program, and kids can join that at ten years old. And simply, that involves them coming down to help one class a week and then once a month we do a leadership training hour. We'll cover things like public speaking, how to break down teaching.

And I’ll tell you what George: these kids are amazing. They might be 10 or 11 years old; they're like sponges. They will get up and explain to you the three attributes of teaching, what a good instructor should be like. So, from there, when they hit 14 years old, if they're really good, we put them on what we call a traineeship. It’s like an internship, so we're looking at how can this person get. So they come along for one night a week, and we want to see if they can maintain that balance of training because that's first and foremost – they've got to be a student.

If they can do that one night a week, they can maintain their homework. Because we have to work with parents into this. At 15, if they've gone through that pretty well, we’ll put them on as part-time instructor. And then they'd stay with us really, up until most of them finish university.

GEORGE: Oh wow, awesome.

PAUL: In my main club, we've got in the vicinity of 50 to 60 leadership team, and we run at about 15 staff. We've got three full-timers, and the rest of them are part-timers or casuals or students.

GEORGE: Awesome. I see the value in that. Where my son trains, they have the similar type leadership program, and he's been talking about it for a few years and very much is what you've explained, the whole progression, like you say, the public speaking and things like that. I’d almost argue that they get more value out of that from going to school because you see these kids in martial arts, they're at this maturity level that you can't compare with when you look at anybody else in their age group.

PAUL: And where do you get an 11-year-old these days, who can stand up in front of a class of 20 kids, take charge and give clear instructions? It just doesn't happen.

GEORGE: Yeah, it’s invaluable. I think it’s probably the most underrated skill, that confidence to be able just to present something. They say public speaking is what most people fear more than death.

download3PAUL: And I think you've touched on it there, when you say it’s underrated, I think if people knew the value of martial arts and not just the punching and kicking, they'd be lining up around the block to join clubs. I think as an industry, this is what we need to push across. It is the inherent value of what we do, and I know this sounds cliche, but I believe it: our competition's not the bloke down the street with the different martial arts club. I don't lose students to other clubs: I lose students to basketball or football or cricket or whatever that team activity is. But as martial arts instructors, if we can teach parents especially – look, this is what your kids get out of this it’s not about making them become thugs in our industry.

GEORGE: Do you use that in your marketing? You've hit the key point there; I guess that's the ultimate thing: it’s not the kicking, it’s not the punching. That's really what the kid is getting out of this martial arts training. Is there a way that you use that to communicate it to a parent?

PAUL: Yeah. And I guess I look at it in two ways: one, what I talk to parents, and two, what I talk about people that I mentor. To the parents, I say it straight up: we will teach your kid self-defense, and we teach age specific and school appropriate.We also give them tips on how to avoid bullies etc., like a lot of clubs, do. As I said to the parent, what we're going to give to your kid is more valuable than just being able to defend themselves.

If they're in a fight – initially, we're going to teach them how not to get into a fight. We're going to teach them environmental awareness, we're going to teach them verbal skills, we've got some download1fantastic instructors, who work with the young kids, and they're just guns, but the message they deliver is not just about punching and kicking, there are life skills there.

We've got a great book, where every week there's a lesson. Now, the lesson might be on good manners, or it might be when day comes up, a bit of history. So we're trying to make these kids more than kids. And as I say to the parents, think about the last time your kid had a real fight. And they go, well he hasn't yet. And we say great; we want to maintain that track records, with a few skills to back it up if need be. We talk a lot about kids, but it’s the same as with adults.

When you sit down, especially in our area, I say to the adults – when's the last time you had a real fight? Knock them down, stomp them in the head, poke them in the eye fight? And most adults, 95% of them will go – never. I say good, so who the enemy here? It’s cholesterol and stress and not having something to do for yourself. So these are the triggers we use for our marketing because they're true.

I’m 45 years old and to find something for me, when I'm not busy at work, I'm not busy with my kids or spending time at home, working around the house, finding something that's my outlet, is gold. And that's why, in our adult class, probably half of them are parents. And when we talk to business owners, we say, we'll put a value on your punching and kicking, and again, you've got to find your demographic we talked about at the start. Find your perfect market. If you're a fight school, and you want to groom fighters, then you're looking at a different market.

But I say, punching and kicking – man, that's worth $50-60 a month, I can get that anywhere. You add in nice venues at that, where the parents who are your customers, can come in, sit down, there's a coffee machine, it’s maybe a bit warm in the winter, a bit cooler in the summer – add another $30-40 a month on. Then you show the parents how you're going to develop their kids as people, and you've got a  good match-up program or life skills program – add another $30-40 a month again.

So you're constantly building value in what you're doing. And, when you think about it, the worst quit you have is the email from the parent – little Johnny is quitting, please cancel our fees. The best quit you have is the parent ringing up and saying, little Johnny wants to quit – how can we stop him from doing that, what can we do?

GEORGE: And how do you handle that? If a parent says, look – this is the situation, he wants to quit. What can you do?

PAUL: We try to be proactive before. So, what we look at, we look at training patterns. When the kids or even adults come in to train, they have a card, like the old punch card. And they take it out of the rack during the class, and they hand it to the instructor. Now, it’s old fashion; we have databases and things as well, but what that does is, it gives us a point of contact at the very start of the class.

We run a rule of three: that every student at every student at every class has to be encouraged and acknowledged at least three times. So the first one is: good day George, how's it going? I have a look at your card, I flip it over, and I can see your training pattern. And I saw you were doing great at the start of the of year, mid-year you've dropped off, and the last two months I've barely seen you.

So that's the indicator for the instructor to flag up with the parents before it happens before they stop coming. The instructors are OK to give out free private classes. So maybe he's having a bit of a problem with him picking up a kata or form, or maybe he's taken a knock in sparring, and his self-confidence is down. So we try to schedule just a quick chat with the parents and/or the student to say, hey – you're not training as much, what's going on? Is it something we can help with?

If we don't catch them before that, and they do cancel out – now, I should say, we don't run contracts. I have nothing against contracts; we just don't do it because if you don't want to train with me, I don't want to keep you here. We do have a 30-day cancellation policy. They can train in those 30 days, in those 30 days what can we do to reverse it? The biggest thing is finding why and the bottom line is, students leave because they're bored. Sometimes they leave because they don't feel like they're making progress, but they leave because they're bored. So we have to look for patterns in classes. We have to look at is it a certain class, a certain belt level, a certain instructor, and then we need to pay our due diligence there.

GEORGE: Ok, excellent. So this is going to lead in great with retention, because I think you're addressing this right now, it’s a question of really paying attention to what's happening with your students. It’s not like they just come in, and then you're in shock when a cancellation letter comes. You're actually in tune with that and watching for the patterns that might arise to address them. So, expanding on that, what do you guys do to manage retention within the club?

PAUL: Now, here is that piece of string and how long is it!

GEORGE: Yes!

PAUL: People want to be part of a tribe, I think. People like to be part of a group, and organization, where they feel valued. So I guess we have two parts: on the mats and off the mats. On the mats, your staff has got to be good at highlighting the hotspot. Highlighting on the go, recognizing someone saying something well and just making a comment along the way. Or spotlighting, where you stop the class and go, hey, show me that again, that was fantastic.

So people feel recognized for the class they do. Something as simple as a high five or a fist bump for a kid, and again, if you've got a class of 40 people, you can't do it yourself, your staff have to be able to do this. So the system, being acknowledged in class. They need to see progress; this is why we have a belt system. But then again, as you know, it’s self-sourcing. If they're not training and not progressing – not progressing, they're frustrated and won't come to training.

So you need to have a belt system with the goals that are tangible for them. We have Good Joe cards. Every kid in our club gets a Good Joe card every turn. And again, there's a spreadsheet where the instructors need to find something they've done well. And it might be he mastered a kick, it might be his consistency in training; it might be his general effort. But every shift, the instructors have to have the Good Joe cards before they go on. And they write them like, and some of the Good Joe cards are amazing! They're almost like pieces of art. The instructors believe what they say, which is important. You and I, we get a letter in the mail, and we go, how much is this going to cost me?

A kid who is anywhere from 4 to 11 years old, gets a letter, and they're excited! My instructors recognize I did well in class, and they've acknowledged it! My three kids train, they've all been training since they were four years old. And even last year, my boys will get a Good Joe card, and it will go up in the mirror, even after all these years. So there is that acknowledgment. We have birthday cards go out when it’s your birthday or birthday week. We have little events, retention events, where we'll do pizza and DVD nights, we'll run in-house tournaments.

There's just a lot of things, and I think what you've got to realize is that there's no one quick fix. You've got to have a system of retention. And interestingly, if you do some math, say an average $130 a month student: if you can save two students a month, just by showing some extra attention, working some retention strategies, over two years, you're setting yourself to $70,000. So it’s not we're talking about here. Plus, that student who's left, he's not saying fantastic things about your club necessarily, they're not referring people. They're not with you; you don't want to lose students because some of the students you lose are fantastic people, and it hurts when you lose some of them.

GEORGE: Yeah. Alright, excellent. Awesome, I'm sure I could keep you going for hours, but I've got two more questions for you. One: taking all this experience that you have, where you're at now, what would you do differently, starting all over again?

PAUL: Wow! I didn't have a “Why.” I didn't have a “Why I want to open up my club,” and these days this is my main thing with someone who's an instructor, it’s having a why. So I opened up my club because I was frustrated and bored – that's not a good enough why. I didn't have a goal of, I want to help people, I want to generate income, I want this to take over my full-time job. So I would make my why a lot more solid because that would make it easier to focus on through the harder times. And it would just keep me in tune.

The second thing I would do is say, get educated. Especially these days, there's so much marketing around. When I started off, there was not the Internet. There were no packages, no one was allowed to cross train, to find different skills, it was very tabooed, not to go to another club. So get educated. Acknowledge the fact that you might be the most fantastic martial artist in the world, you might be a fantastic instructor, but if you don't know a Facebook boosted post from a  newspaper ad, you've got no hope in building your club, not in this day and age, there's too much competition.

So treat yourself like a white belt. I can't tell you how much the industry frustrates me, that I will get people who will spend $300 on a seminar, to learn a sparring technique or a new kata, but won't spend a $150 to go to a weekend business summit, where they could put 20 new students down in the next month. So what I would do differently, I would start off slower. I would educate myself on the marketing and business side of things. And if you're not running a business, if you're in a school hall, and you're charging $10 a class per person, then you're just not running your business very well.

So that would be my two big things: focus on the why, get educated earlier with the business and administration side.

GEORGE: Excellent! Paul, thanks a lot for your time, just lastly, you've got the vast knowledge to share and so forth: if people want to learn more about you or from you, is there anywhere they can go or find out more?

PAUL: Yeah, absolutely. I’m very excited; a lady called Michelle Hext, and I are launching an online mentoring program, Martial Arts Business Success. That launches in October. So if you jump into Facebook and look for Michelle or me – Michelle is an absolute whiz on Facebook and in IT. I’m dysfunctional with IT, but the strengths I have, we work very, very well with our staff, our growing schools, our retention. So it’s going to be a great little partnership there.

But have a look at that, talk to people more successful than you, talk to people who have made the mistakes. This is like training: we're training martial arts, so we don't have to go through the mistakes that the early guys made. Same with martial arts business: walk into the Facebook works, go to the summit weekends and just get educated and start to build up your network of guys that share the same goals that you do. Because as you know, you get energy from those guys. You look at what they're doing, and you're like, man, that a good idea!

And I’ll let you in on a little secret, you and your couple thousand of people that are going to watch this: all my best ideas are not my best ideas! Out of the hundred great ideas I've had in twenty years, probably three of them are original. And the other 97 I've gone – that's good, I'm going to do that. I might tweak it, but, yeah. So get invested in your industry and get to know people who are like you and just enjoy your journey.

GEORGE: Excellent, that's awesome. Thanks a lot, Paul, and what I’ll do is, once your program is out for those people that are listening to this later, I’ll make sure that the links are all in the show notes so that they can get access to you.

PAUL: Alright, great, thanks, George.

GEORGE: Awesome, thanks a lot. I’ll talk to you soon.

GEORGE:  And there you have it, a great way to end off. And thanks again Paul Veldman from Kando Martial Arts. Transcripts of the show, show notes is at martialartsmedia.com/7, the number 7. And I liked the last message there from Paul – having your why. Having your why it’s so important. Why are you doing this?

Is it just to earn a paycheck, is it just that's what you're doing – what's the real why, what's the real motive behind building your business and doing all this? And the clearer you are with the why – it’s funny enough, everything else falls into place. We tend to look for the solutions and strategies and everything, but when you get clear on where it is that you want to be, everything else tends to fall into place.

All right – thanks again for listening. Tune in again next week, I have an excellent interview with you, going real, real deep on the why. Looking forward to getting that interview up to you, and as I've mentioned before – if you'd like to get in touch with me, george at martial arts media dot com, and let me know what you'd like to learn about and what you would like to listen to more on the show. Thanks again, I’ll chat with you next week – cheers!

 

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